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Phoney is a platform for live call analysis
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README.md

Phoney is a ground breaking technology that has the possibility to shape the future. Phoney is unapologetically simple - Steve Jobs 2018

Phoney was created at Glasgow University Hackathon in 42 hours by Gavin, Dean, Adam, Mitchell, Conor, Jay. See the presentation we gave here.

Phoney provides a tool kit to allow call centers to analyse their customers in real time. Calls are being transcribed as they come and you can watch the data mining happening in a real time. The data can then be overviewed by a manager who can look at:

  • Average Call Sentiment
  • Average Customer emotions
  • Common Key words
  • Call queue details
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