ClearVox (Clear + Vox (Latin for voice)) is a Complaint Management System designed to handle and streamline the process of managing customer complaints. It provides a centralized system for receiving, tracking, and resolving customer complaints efficiently and effectively.
The name emphasizes giving customers a clear voice to express their concerns.
- Complaint Submission: Users can easily submit complaints through a user-friendly interface.
- Complaint Tracking: Track the status of complaints in real-time, from submission to resolution.
- Complaint Categorization: Organize complaints by category for better analysis and reporting.
- Complaint Assignment: Assign complaints to specific agents or teams for efficient handling.
- Communication Management: Communicate with customers throughout the complaint resolution process.
- Reporting and Analytics: Generate reports and insights on complaint trends and performance.
- Improved Customer Satisfaction: ClearVox empowers you to resolve complaints quickly and efficiently, leading to happier customers.
- Enhanced Business Efficiency: Streamline your complaint handling process, saving time and resources.
- Data-Driven Insights: Gain valuable insights into complaint trends to identify areas for improvement.
- Frontend: ReactJS and Bootstrap CSS
- Backend: Firebase (Firestore, Authentication, Functions)
- Version Control: GitHub
- Node.js and npm (or yarn) installed on your system.
- A Firebase project set up.
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Clone the repository:
git clone https://github.com/gideonagyage/clear-vox.git
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Navigate to the project directory:
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cd clear-vox
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Install dependencies:
npm install
Create a Firebase project in the Firebase console. Enable the necessary Firebase services (Firestore, Authentication, Functions). Create a .env file in the root directory and add your Firebase configuration:
REACT_APP_FIREBASE_API_KEY = YOUR_API_KEY
REACT_APP_FIREBASE_AUTH_DOMAIN = YOUR_AUTH_DOMAIN
REACT_APP_FIREBASE_PROJECT_ID = YOUR_PROJECT_ID
REACT_APP_FIREBASE_STORAGE_BUCKET = YOUR_STORAGE_BUCKET
REACT_APP_FIREBASE_MESSAGING_SENDER_ID = YOUR_MESSAGING_SENDER_ID
REACT_APP_FIREBASE_APP_ID = YOUR_APP_ID
REACT_APP_FIREBASE_MEASUREMENT_ID = YOUR_MEASUREMENT_IDStart the development server:
npm startAccess the application in your browser at http://localhost:3000.
Contributions are welcome! Please follow these steps:
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Fork the repository.
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Create a new branch for your feature or bug fix.
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Make your changes and commit them.
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Push your changes to your fork.
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Submit a pull request to the main repository.
This project is licensed under the MIT License.
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Bootstrapped with Create React App
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Illustrations from unDraw
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Images from Freepik
Feel free to reach out to me on Linktree.