New item form instead of item view for everything

[kepi]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.12

Bug description

When I try to preview any item in GLPI, i receive New item form instead of details of selected item.

This happens not only for assets, but also for users, groups, entities and everything else where there is a table from which I should click on name to do something.

I'm not 100 % sure when this started to happen, but same problem was on 10.0.10 which I upgraded to 10.0.12 just now. All files are clean installed, database is updated and checked for inconsistencies.

Relevant log output

no errors in log

Page URL

https://it.igloonet.cz/front/profile.phpf

Steps To reproduce

1. With clean install, config files attached below, database is updated from older releases
2. With PHP 8.2 on PHP-FPM
3. With all plugins disabled
4. I go to https://it.igloonet.cz/front/profile.php
5. I click on Super-Admin
6. I'm directed to https://it.igloonet.cz/front/profile.form.php?id=4
7. I see New item - Profile instead of super-admin details

Your GLPI setup information

Information about system installation and configuration

GLPI 10.0.12 ( => /apps/glpi/apps/glpi/glpi)
Installation mode: TARBALL
Current language:en_GB

Server

 

Operating system: Linux pazuzu 4.19.0-25-amd64 #​1 SMP Debian 4.19.289-2 (2023-08-08) x86_64

PHP 8.2.15 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, amqp, apcu, bcmath, bz2, calendar,

cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, imap, intl, json,

ldap, libxml, mbstring, memcache, mongodb, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix,

pspell, random, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer,

xml, xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="600" memory_limit="200M" post_max_size="50M" safe_mode="" session.save_handler="files"

upload_max_filesize="50M" disable_functions=""

Software: nginx/1.14.2

Mozilla/5.0 (X11; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0

Server Software: Debian 12

Server Version: 10.11.4-MariaDB-1~deb12u1-log

Server SQL Mode: NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: some_glpi@mariadb.some.server/some_glpi

Host info: mariadb.some.server via TCP/IP

PHP version (8.2.15) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.4) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /apps/glpi/apps/glpi/var/_cache has been validated.

Write access to /apps/glpi/apps/glpi/var/_cron has been validated.

Write access to /apps/glpi/apps/glpi/var has been validated.

Write access to /apps/glpi/apps/glpi/var/_dumps has been validated.

Write access to /apps/glpi/apps/glpi/var/_graphs has been validated.

Write access to /apps/glpi/apps/glpi/var/_lock has been validated.

Write access to /apps/glpi/apps/glpi/var/_pictures has been validated.

Write access to /apps/glpi/apps/glpi/var/_plugins has been validated.

Write access to /apps/glpi/apps/glpi/var/_rss has been validated.

Write access to /apps/glpi/apps/glpi/var/_sessions has been validated.

Write access to /apps/glpi/apps/glpi/var/_tmp has been validated.

Write access to /apps/glpi/apps/glpi/var/_uploads has been validated.
Web server root directory configuration seems safe.

PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.

PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /apps/glpi/apps/glpi/glpi/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/apps/glpi/apps/glpi/glpi"

GLPI_CONFIG_DIR: "/apps/glpi/apps/glpi/config"

GLPI_VAR_DIR: "/apps/glpi/apps/glpi/var"

GLPI_LOG_DIR: "/apps/glpi/apps/glpi/log"

GLPI_MARKETPLACE_DIR: "/apps/glpi/apps/glpi/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/apps/glpi/apps/glpi/var"

GLPI_CACHE_DIR: "/apps/glpi/apps/glpi/var/_cache"

GLPI_CRON_DIR: "/apps/glpi/apps/glpi/var/_cron"

GLPI_DUMP_DIR: "/apps/glpi/apps/glpi/var/_dumps"

GLPI_GRAPH_DIR: "/apps/glpi/apps/glpi/var/_graphs"

GLPI_LOCAL_I18N_DIR: "/apps/glpi/apps/glpi/var/_locales"

GLPI_LOCK_DIR: "/apps/glpi/apps/glpi/var/_lock"

GLPI_PICTURE_DIR: "/apps/glpi/apps/glpi/var/_pictures"

GLPI_PLUGIN_DOC_DIR: "/apps/glpi/apps/glpi/var/_plugins"

GLPI_RSS_DIR: "/apps/glpi/apps/glpi/var/_rss"

GLPI_SESSION_DIR: "/apps/glpi/apps/glpi/var/_sessions"

GLPI_TMP_DIR: "/apps/glpi/apps/glpi/var/_tmp"

GLPI_UPLOAD_DIR: "/apps/glpi/apps/glpi/var/_uploads"

GLPI_INVENTORY_DIR: "/apps/glpi/apps/glpi/var/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/apps/glpi/apps/glpi/glpi/locales"

GLPI_VERSION: "10.0.12"

GLPI_SCHEMA_VERSION: "10.0.12@b902ef5f5da967c1a9d0826ee8a7dce07d57cf3d"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/apps/glpi/apps/glpi/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/apps/glpi/apps/glpi/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/apps/glpi/apps/glpi/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.6.2 in (/apps/glpi/apps/glpi/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/apps/glpi/apps/glpi/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/apps/glpi/apps/glpi/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/apps/glpi/apps/glpi/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/apps/glpi/apps/glpi/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/apps/glpi/apps/glpi/glpi/vendor/sabre/http/lib)

sabre/uri in (/apps/glpi/apps/glpi/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/apps/glpi/apps/glpi/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/apps/glpi/apps/glpi/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/apps/glpi/apps/glpi/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/apps/glpi/apps/glpi/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/apps/glpi/apps/glpi/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/apps/glpi/apps/glpi/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/apps/glpi/apps/glpi/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/apps/glpi/apps/glpi/glpi/vendor/symfony/console)

scssphp/scssphp in (/apps/glpi/apps/glpi/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/apps/glpi/apps/glpi/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/apps/glpi/apps/glpi/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/apps/glpi/apps/glpi/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/apps/glpi/apps/glpi/glpi/vendor/ramsey/uuid/src)

psr/log in (/apps/glpi/apps/glpi/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/apps/glpi/apps/glpi/glpi/vendor/psr/simple-cache/src)

psr/cache in (/apps/glpi/apps/glpi/glpi/vendor/psr/cache/src)

league/csv in (/apps/glpi/apps/glpi/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/apps/glpi/apps/glpi/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/apps/glpi/apps/glpi/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/apps/glpi/apps/glpi/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/apps/glpi/apps/glpi/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/apps/glpi/apps/glpi/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/apps/glpi/apps/glpi/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/apps/glpi/apps/glpi/glpi/vendor/symfony/cache)

html2text/html2text in (/apps/glpi/apps/glpi/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/apps/glpi/apps/glpi/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/apps/glpi/apps/glpi/glpi/vendor/symfony/dom-crawler)

twig/twig in (/apps/glpi/apps/glpi/glpi/vendor/twig/twig/src)

twig/string-extra in (/apps/glpi/apps/glpi/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/apps/glpi/apps/glpi/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/apps/glpi/apps/glpi/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/apps/glpi/apps/glpi/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/apps/glpi/apps/glpi/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.3.6 in (/usr/share/php/CAS/source)

LDAP directories

 

Server: 'ldap://ldap1.some.server', Port: '389', BaseDN: 'dc=some,dc=server', Connection filter: '(objectClass=person)', RootDN:

'cn=glpi,ou=webapps,dc=some,dc=server', Use TLS: '1'

SQL replicas

 

Not active

Notifications

 

Way of sending emails: PHP

Plugins list

 

accounts             Name: Accounts                       Version: 3.0.4      State: Error / to clean

Install Method: Manual

fields               Name: Additional fields              Version: 1.21.6     State: Error / to clean

Install Method: Manual

datainjection        Name: Data injection                 Version: 2.13.4     State: Error / to clean

Install Method: Manual

genericobject        Name: Objects management             Version: 2.14.8     State: Error / to clean

Install Method: Manual

racks                Name: Rack enclosures management     Version: 1.8.0      State: Error / to clean

Install Method: Manual

room                 Name: Rooms                          Version: 3.1.3      State: Error / to clean

Install Method: Manual

tag                  Name: Tag Management                 Version: 2.11.7     State: Error / to clean

Install Method: Manual

>

Anything else?

I have glpi/inc/inc_downstream.php

<?php
define('GLPI_CONFIG_DIR', '/apps/glpi/apps/glpi/config');

if (file_exists(GLPI_CONFIG_DIR . '/local_define.php')) {
           require_once GLPI_CONFIG_DIR . '/local_define.php';
}

config/local_defined.php

<?php
define('GLPI_VAR_DIR', '/apps/glpi/apps/glpi/var');
define('GLPI_LOG_DIR', '/apps/glpi/apps/glpi/log');

and ofc config/config_db.php

[cedric-anne]

Hi,

Did you tried to restart php-fpm?

[kepi]

Yes, tried once again to be 100 % sure and no change. I tried it on normal user, superadmin, tried to logout & login, clear cache and all other basic ways to resolve problem but no success.

[trasher]

Do you have any URL redirection set up in your web server configuration? It appears you use nginx, and it's quite frequent users have a setup that seems to work; but cause some issues.

Please double check your web server setup. As we do not know well nginx, we cannot help on that (also that's out of the scope of a GLPI communituy support). You can maybe try with an as clean as possible setup, or even better with apache to see if you reproduce.

[kepi]

No, there is no URL redirection. I'm using same config as recommended on https://glpi-install.readthedocs.io/en/latest/prerequisites.html#nginx-configuration

But I think the problem has to be elsewhere. When I hover over name of item, this is how target link looks like: https://it.igloonet.cz/front/computer.form.php?id=123 What is correct link to item detail? From form part in it, it seems to me that problem is in rendered view, not in some redirect.

Btw. one more clue I forgot to mention is that I also can't see dashboards since that problematic upgrade. When I open the page, I can se for fraction of second there are some data but they dissappears aftert. It looks like there is something rendered above, I can't see toolbar, dashboard, anything. I tried to play with devtools to find exact problem, but no luck.

Thanks for any idea.

[cconard96]

Are you sure there is nothing logged in the GLPI log files (files/_log folder inside your GLPI install by default) or the nginx error log?
Do other uses of query parameters seem to work? For example, switching entities and profiles use them. You can also go to "/front/ticket.form.php?name=test" to see if the title field of a new ticket autofills.

You can also enable debug mode while logged in with a super-admin profile from the top-right menu and then go to the requests widget on the debug toolbar, then the "Globals" tab followed by the "GET" tab to see what data from the URL is being sent to PHP. If there is no "id" when trying to view an existing item, then it is likely that there is an issue on the web server side or a bad PHP config.

[kepi]

there is one NOTICE in logs:

"NOTICE: PHP message: PHP Warning:  Undefined array key "domain" in /apps/glpi/glpi/front/locale.php on line 84"

Ok, now I understand where you are heading with the nginx config... Main problem for me was that I wasn't sure that i.e. computer.form.php is correct file, but I see that problem is with arguments are not passed, it is same with your ?name=... This should take minutes to fix, hopefully...

and voilá, finaly fixed! Huge thanks everybody and especially @cconard96 for the problem. Looks like whole problem is fastcgi_split_path_info ^(.+\.php)(/.*)$; line in official config.

Working nginx config:

server {
    listen 10001;
    server_name glpi.some.domain;
    root /some/path/glpi/public;

    index index.php index.html;

    error_log /var/log/nginx/error.log;
    error_page 400 /400.html;

    client_max_body_size 50m;

    # deny access to dot files
    location ~ /\. {
        access_log off;
        log_not_found off;
        deny all;
    }

    location ~ ^(/install/mysql|/config|/scripts|/vendor/tecnickcom/tcpdf/tools|/locales|/files)/ {
        deny all;
    }

    location / {
        try_files $uri $uri/ /index.php?$args;
    }

   location ~ ^/index\.php$ {
        include fastcgi_params;
        fastcgi_index index.php;
        fastcgi_param  SCRIPT_FILENAME $document_root$fastcgi_script_name;
        fastcgi_pass unix:/run/php/php.web-glpi.sock;
        fastcgi_buffers 16 16k;
        fastcgi_buffer_size 32k;
    }
}