How do we find out whether people clicked "Yes" or "No" on the feedback widget?

[sarahmaddox]

This PR added the feedback widget:
#1

Please would you add some usage docs for interpreting the results of the widget?
(I've found the feedback event in Google Analytics for my site, but I can't figure out whether people clicked "Yes" or "No" on the feedback widget. At first I thought everyone is just clicking yes, because the only event I see is "helpful" - there's no "not helpful" event. But now 2 months have passed and there's still no "not helpful" event so I'm beginning to think there must be some other way of reading the input.)

[sarahmaddox]

/cc @kaycebasques

[jaredbhatti]

Andrew, please correct me if I'm wrong here, but there's a Helpful count and a total count, so you can calculate the "not helpful" account by subtracting one from the other.

…

On Sun, Apr 14, 2019 at 9:51 PM Sarah Maddox ***@***.***> wrote: /cc @kaycebasques <https://github.com/kaycebasques> — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#70 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ABO4XAS4BK4MLO2Q44ILGTDPQQCVRANCNFSM4HF4QWLQ> .

[jaredbhatti]

Hi Jared, Yes, you can figure out the number of "not helpful" clicks by subtracting "Event Value" from "Total Events" in Google Analytics. The screenshot below is an example from the Kubernetes "Was this page helpful?" stats. If you go into Events for the "Helpful" Event Category and set the Secondary dimension to "Page", you can see the stats per page. The "Total Events" will be the total number of clicks -- both helpful and not helpful. "Event Value" are the clicks indicating the page was helpful. You can then take the difference between the two to calculate the number of clicks for people saying the page was not helpful. *Event Value = # Helpful* *Total Events - Event Value = # Not Helpful* [image: xxQiQB6sjdO-1.png] Let me know if you have any other questions. Cheers,

…

--Andrew

On Mon, Apr 15, 2019 at 9:33 AM Jared Bhatti ***@***.***> wrote: Andrew, please correct me if I'm wrong here, but there's a Helpful count and a total count, so you can calculate the "not helpful" account by subtracting one from the other. On Sun, Apr 14, 2019 at 9:51 PM Sarah Maddox ***@***.***> wrote: > /cc @kaycebasques <https://github.com/kaycebasques> > > — > You are receiving this because you are subscribed to this thread. > Reply to this email directly, view it on GitHub > <#70 (comment)>, or mute > the thread > <https://github.com/notifications/unsubscribe-auth/ABO4XAS4BK4MLO2Q44ILGTDPQQCVRANCNFSM4HF4QWLQ> > . >

-- Cheers,

--Andrew Andrew Chen | Program Manager, Open Source Strategy | chenopis@google.com | 650-495-4987

[LisaFC]

We should document this somewhere in https://serene-roentgen-10fbaa.netlify.com/docs/

...but where? New page on User Feedback?

[kaycebasques]

You can indeed calculate the exact "yes" and "no" counts using the method described above, but I think that's a bit of a special case. The average value column gives you a breakdown of the scores.

55% of respondents clicked "yes" for /web/updates/2019/01/devtools, 64% clicked "yes" for /web/tools/chrome-devtools/sources, and so on.

It might help to understand what happens when a user clicks "yes" or "no". When you click "yes" an event is sent to GA with the following data:

{
  category: 'Helpful'
  label: window.location.pathname
  value: 1
}

And when a user clicks "no":

{
  category: 'Helpful'
  label: window.location.pathname
  value: 0
}

So all of the responses get collected under the Helpful category. And the average value tells you the percentage because the only values that get submitted are 0 or 1.

I can write a bona fide guide on all of this stuff, but I agree that there's currently not a good place to put this file on the Docsy documentation site as it currently stands.

[kaycebasques]

I think /docs/adding-content/feedback would be a good enough location for now. LMK if you want me to crank this out.

[LisaFC]

That would be absolutely great if you could! The current temporary repo for the final docs is:
https://github.com/LisaFC/docsysite

[LisaFC]

Ping @kaycebasques ?

[kaycebasques]

I've been completely swamped. I'll work on it on Wednesday.

[LisaFC]

Thanks!!

[kaycebasques]

PR is here: LisaFC/docsysite#14

[LisaFC]

Thanks!