Interviews + Usability Testing on V2

[danarchen]

Dependencies:

Dependency: v2 needs to be completed.

https://github.com/hackforla/311-data/projects/10?card_filter_query=milestone%3A%22initial+v2+launch%22

Conduct interviews and usability testing on new designs, to see if there's any iterations needed.

• Prototype designs
• Create interview script
• Schedule interviews
• Perform Interviews
• Synthesize interviews

Other sources:
Dana provided this link Script document
Dana provided this link training deck
Elizabeth provided this: Found V2 usability testing script in Google Drive UX Research folder. Updating script with current V2 features and saving as a revised version (to not lose original)

[ExperimentsInHonesty]

@elizabeth-ux wants to discuss with @dhwanirparekh
Estimated ETA for updating the new script: by next week.

[captain-nimo]

@elizabeth-ux Please provide update:

1. Progress
2. Blocks
3. Availability
4. ETA

Also, can you please add the size of the ticket?
https://github.com/hackforla/311-data/labels?q=size

[ExperimentsInHonesty]

@elizabeth-ux About 14 days ago, I put the following note

@elizabeth-ux wants to discuss with @dhwanirparekh
Estimated ETA for updating the new script: by next week.

Since we did not hear from you on this issue for two weeks we are assuming you are not working on it. If you have specific questions please put them in this issue.

[ExperimentsInHonesty]

sent you a message on slack
@danarchen @kevindperez it looks like there are two documents referenced in this issue but I can't access either of them. Can you both check to see if you have access to either and then make sure they are located in the 311 folder.

Dana provided this link Script document
Dana provided this link training deck

[elizabeth-ux]

Came up with a few questions for the script, but it's a bit difficult since the dev site isn't complete so I can't really test the tasks. This is the general idea. Have the user test the main menu and settings and then move along to the reports to see if they can find certain reports, etc.

[EchoProject]

Check-in with UI/UX on v2 interviewing plans.

[hworthen]

This was from a long time and was done already.....we have new issues for what needs to be done regarding testing moving forward.