Ticket Assignment

Eshopbox is ticket assignment project. Here anyone can create tickets. only admin can view all tickets rest of user can only view his own ticket.

Getting Started

In Eshopticket Assignment you can

1. Create A Ticket
2. Assign a ticket
3. Close a ticket.
4. find open tickets for a department
5. find open tickets for a manager.

Features

• Only super user can view all ticket

• Employee can view his created ticket or assigned ticket

• Employee can change the status

• Ticket can be filtered by Status, Department, AssignedTo,

• Employee can login with his credentials

• Admin can create more employee as authenticate user

• Admin can create Department

• Admin can create Designations

• Admin can assign Designations to Employee

Prerequisites

What things you need to install the software and how to install them

• first install pip on system windows or linux
• using pip install --- /* with this command you can install all requirement*/
• Django==2.0.5
• django-filter==1.1.0
• mysqlclient==1.3.12
• pytz==2018.4
• MySql 5.6
• PyCharm IDE
• for more info please run pip freeze > requirement.txt

Give examples

Installing

clone from https://github.com/harryanand060/eshopbox or download

• eshop_db.sql just import into mysql

set mysql db

• DATABASES = { 'default': { 'ENGINE': 'django.db.backends.mysql', 'NAME': 'eshop_db', 'USER': 'root', 'PASSWORD': '', 'HOST': 'localhost', 'PORT': 3306, 'OPTIONS': {'init_command': 'SET default_storage_engine=INNODB', } } }

Admin Login

• username=admin
• password=admin@1234

Employee1 Login

• username=anand
• password=anand@1234

Employee2 Login

• username=hemant
• password=Hello@9876

Authors

• Anand Kumar - https://github.com/harryanand060/

Acknowledgments

• Hat tip to anyone who's code was used
• Inspiration
• etc