Losing messages

[robertokir]

In Pade 1.3.1 with Converse 5.0.1 I'm losing messages (PMs). Factory reset doesn't solve this. In other XMPP clients the messages are still available.

[deleolajide]

Thanks for posting this issue :-)

Could you please paste an image of your conversation the next time it happens in order for me to confirm (from the time-stamps) if the messages are missing from the chat history stored in the Openfire monitoring plugin DB.

I am currently debugging a similar issue, but in my case the messages were never saved in the DB.

[marclaporte]

What I see: I chat and all seems good. I click refresh, and most recent messages do not re-appear.

[marclaporte]

[robertokir]

Timeago doesn't help identifying when this happened. But it was yesterday (Monday) morning, say about 10h? Where the arrow appears, there should be a message from me announcing the release of tiki 20.1 and recruiting volunteer testers, to which Rodrigo Lozada replied.

[deleolajide]

What I see: I chat and all seems good. I click refresh, and most recent messages do not re-appear.

We still have an outstanding one2one chat history issue with openfire. MAM2 support is only provided for MUC. See @guusdk comment in igniterealtime/openfire-monitoring-plugin#5

[deleolajide]

Timeago doesn't help identifying when this happened. But it was yesterday (Monday) morning, say about 10h? Where the arrow appears

Thanks. This helps a lot :-)

[deleolajide]

Looks like the message never got saved. As Rodrigo responded, I can only assume the message got to the server. Looks like it is an issue with monitoring plugin. I think I will create an issue there and reference this for the attention of @guusdk

[guusdk]

Is there any kind of error in the logs around that time? I've previously seen a database error preventing a message from being stored in the archive.

[deleolajide]

I suspect this error was connected to the offline messaging issue on the server. I will reopen if it re-occurs