Bank Customer Complaint Management System

The Bank Customer Complaint Management System is a web-based application developed using the MEAN stack to facilitate the efficient handling of complaints from individual retail customers of a bank. The system aims to streamline the complaint resolution process, enhance communication between customers and bank representatives, and ultimately improve customer satisfaction.

Live Demo

Mesa Verde Bank

Demo Video

Check out the demo video below:

Mesa-Verde-Demo.webm

Key Features

• User Authentication and Authorization: Secure user authentication and authorization mechanisms.
• Complaint Submission: User-friendly interface for customers to submit complaints.
• Complaint Tracking: Real-time tracking of complaint status for customers.
• Dashboard for Bank Representatives: Comprehensive dashboard for bank representatives to manage complaints.
• Communication Tools: Built-in messaging and email integration for direct communication.
• Escalation Workflow: Automated escalation workflows for unresolved complaints.
• Reporting and Analytics: Detailed reports and analytics on complaint trends.
• Integration with CRM Systems: Seamless integration with CRM systems for customer data synchronization.

Benefits

• Improved Customer Satisfaction
• Enhanced Operational Efficiency
• Better Insights and Decision-Making
• Compliance and Audit Trail

Contributing

Contributions are welcome! Please fork the repository and submit a pull request with your changes.

Authors

• Mohamed Rami Jebali
• Yassine Ben Abdelaziz