Error Saving: Unsaved Changes. Click here to save

[danida6]

Preflight Checklist

• [x ] I agree to follow the Code of Conduct that this project adheres to.
• [x ] I have searched the issue tracker for a feature request that matches the one I want to file, without success.

Describe the bug
When I open Draw.io charts, I cannot save changes to charts which are stored on the Google Drive. A message "Unsaved changes. Click here to save" keeps displaying. even If I click on the message, I cannot save

draw.io version (In the Help->About menu of the draw.io editor):

• draw.io version 19.9.3

[davidjgraph]

What browser? Does it work incognito/private?

[danida6]

Hello, Chrome. Same thing happens as incognito: [image: image.png]

…

On Mon, 30 Mar 2020 at 14:59, David Benson ***@***.***> wrote: What browser? Does it work incognito/private? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#828 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AO7XRC62EJ3GQ74K227S26DRKCJU3ANCNFSM4LWOBSUA> .

-- Daniel Delgado Consultor Funcional s4g.es <http://www.s4g.es> MAD (+34) 911 530 379 <(+34)+911+530+379> MOV (+34) <(+34)+911+530+379> 600 403 883 <http://www.s4g.es/signature>

[davidjgraph]

Browser extensions causing problems?

[danida6]

Also happens in Internet Explorer: [image: image.png]

…

On Mon, 30 Mar 2020 at 15:15, David Benson ***@***.***> wrote: Browser extensions causing problems? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#828 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AO7XRC54TNHJE6XP4DZRG7TRKCLPZANCNFSM4LWOBSUA> .

-- Daniel Delgado Consultor Funcional s4g.es <http://www.s4g.es> MAD (+34) 911 530 379 <(+34)+911+530+379> MOV (+34) <(+34)+911+530+379> 600 403 883 <http://www.s4g.es/signature>

[mararad]

Hi,

I tested this and it is working well at my place. I use Win 10, Chrome Version 80.0.3987.163 (Official Build) (64-bit) and the latest diagrams.net online version 12.9.9

The steps I performed are:

• open diagrams.net
• click File > Open from > Google Drive and select the file
• edit it and it was saved automatically (when Autosave was ticked under Extras)

When I unticked Autosave, I was still able to save changes by clicking red button "Unsaved changes. Click here to save" and File > Save

P.S if this doesn't help you, tell me please:

• if we are performing the same steps
• operating system you are using
• diagrams.net version (under Help) cause we don't have 19.9.3. You are using diagrams.net online?
• are there any error in a browser console when you try to save it (browser console can be opened in Chrome via Ctrl Shift J (Windows) or Cmd Option J (Mac).
• attach images showing the issue again please

and please test with Autosave ticked under Extras.

Regards,

[sher85]

Hi,
I've tested this issue on two separate computers, the first one with Windows 10 Enterprise and the second one with mac OS Catalina.

On Windows

• Saves without issues

On Mac

• Could not save the file using the method above. I tried opening the file directly via Gdrive, and then via diagrams.net online fetching from Gdrive (on Chrome) and neither worked. I tried both the autosave (ticked and unticked) and manual save options with the same result.

Additional

• I tried to create a new drawing by right clicking on my Gdrive via Chrome on both the windows computer and the mac computer. I was able to create the file on the windows computer, but the mac computer stays without doing anything.

[danida6]

Hi,

Please note this gif to demonstrate how i CANNOT save in windows too:

Google Chrome is up to date
Version 81.0.4044.92 (Official Build) (64-bit)

Online Draw.io verson: 12.9.11

Here the Chrome errors I get. The first one when I open the file, the second when i try saving:

[danida6]

OK- Now I know what the problem is.... I had a VPN on. Removing VPN it worked fine

[sher85]

Interesting....that solution works for me as well when I turn off the VPN on my Mac computer, but works with or without turning off the VPN on my Windows computer.

I have NordVPN on my Mac and PulseSecure on Windows.

[danida6]

Yes I'm with nordvpn too. It seems to be the common denominator

…

On Mon, 13 Apr 2020, 21:26 sher85, ***@***.***> wrote: Interesting....that solution works for me as well when I turn off the VPN on my Mac computer, but works with or without turning off the VPN on my Windows computer. I have NordVPN on my Mac and PulseSecure on Windows. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#828 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AO7XRCZP5JSNHP7CNHS26ITRMNRONANCNFSM4LWOBSUA> .

[AMWN]

same issue here; nordvpn