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Example CVP Call Studio application that will look up customer information using Context Service

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CVP Context Service Example

This project is a CVP Call Studio sample application that demonstrates a basic Context Service use case of looking up a customer, creating a POD, and returning the relevant customer information to ICM using the FromExtVXML variables.

This application is intended to be called from an ICM routing script, so a sample ICM script has been included in the root directory. The sample ICM script refers to a Precision Queue and Courtesy Callback ICM script - you can set these to any relevant PQ and IVR queue script in your environment.

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Example CVP Call Studio application that will look up customer information using Context Service

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