Cannot link account

[ElementProHD]

I keep on trying to connect my Alexa account and it won’t let me as it says failed to connect try again later

[kakopappa]

I assume you are referring to linking the Skill here

Can you access this page?
https://alexa.sinric.com/login

[ElementProHD]

Yes I can access this, what happens is a login and then receive the error message.

[kakopappa]

Can you send a snapshot

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On Sun, 7 Oct 2018 at 4:33 PM WillPearson123 ***@***.***> wrote: Yes I can access this, what happens is a login and then receive the error message. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#130 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AHIM5jq5IJcLvkGOS16DpJMd8rAv9Eewks5uicpbgaJpZM4XLfHB> .

[ElementProHD]

“Unable to link your account”

[ElementProHD]

https://imgur.com/a/vDSXxF6

[kakopappa]

Sorry buddy I am not sure how to help you. I just tried linking and it works

Make sure your account is in one of the supported countries.

[ElementProHD]

Do you have any idea what to try ,, I made another Sinric account and tired it and same error? I’m using a iPhone do you think that could be the issue

[ElementProHD]

I have just tired on another device and still no luck

[kakopappa]

Which country do you live?

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On Sun, 7 Oct 2018 at 7:48 PM WillPearson123 ***@***.***> wrote: I have just tired on another device and still no luck — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#130 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AHIM5vHznIyag3ni6UykKFmOsp1iZQ9nks5uifgcgaJpZM4XLfHB> .

[ElementProHD]

It’s england and I have had it working about 6 weeks ago but not it suddenly doesn’t want to work, it was working fine before and responding perfectly on a previous project and I plugged that back in and was also disconnected from Alexa.

[kakopappa]

Not sure what I can do from this end. I think you have to contact support. You can do that from app.

[ElementProHD]

Ok thanks I’ll try that

[kakopappa]

Can you check now, please? I made few changes

[ElementProHD]

Hello I have resolved the issue it turns out that there is a bug on the Alexa App itself as I logged into several different accounts and had no luck linking them I then proceeded to logging in on my PC with 2 accounts and both successfully linked. The Alexa App was tired on IPhone X IOS 10 and IPhone 7 IOS 11