DotnetDesk

Demonstration web app showing the capabilities of ASP.NET Core 2 MVC, EF (Entity Framework), Web API, Bootstrap, jQuery, datatables, adminlte template and many more. Web app created as helpdesk or ticket support portal.

Technology

• ASP.NET Core 2 MVC
• EF (Entity Framework) Core Code First
• jQuery
• Ajax
• ASP.NET Core 2 Web API
• Adminlte template
• datatables.net
• Dependency Injection
• Email Handling (SendGrid and SMTP)
• Custom 404/500 error handling
• file upload (using blueimp jquery file upload)

Business Process

• Ticket
• Comment
• Attachment
• Task
• Feed
• Knowledge Base
• Customer
• Contact
• Product
• Agent
• Engineer

Planned Features

• organization
  • ticket
    • comments
      • attachments
    • tasks
      • attachments
    • attachments
  • feeds
    • comments
    • attachments
  • knowledge base
    • attachments
    • comments
  • customers
    • attachments
    • contacts
      • attachments
  • products
  • support agents
  • support engineers

config

• task priority [high, highest, low, lowest, normal]
• task status [not started, deferred, in progress, completed]
• task category [call, meeting, demo, visit]
• ticket status [open, on hold, escalated, closed]
• ticket priority [high, medium, low]
• ticket channel [phone, twitter, email, facebook, web, chat, forum]
• product category [monitor, phone, desktop, laptop, printer, other hardware, windows, word, excel, powerpoint, other software]

Screenshots

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