Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

keybase.updater is not running #6379

Closed
bmadsen85 opened this issue Mar 27, 2017 · 9 comments
Closed

keybase.updater is not running #6379

bmadsen85 opened this issue Mar 27, 2017 · 9 comments
Assignees
@gabriel

Comments

@bmadsen85
Copy link

[Updater: Unknown, Install Error: keybase.updater is not running (updater)]

my log id: f3059a46655b9d0ab0b1e41c

Searched for similar issues under keybase/keybase-issues repo, but was unable to find a solution that worked. Can I provide any further details that will help resolve?

Also, received the following error when running key base log send

Continue sending logs to keybase.io? (type 'YES' to confirm): yes
▶ INFO ignoring error getting keybase status: There were multiple errors: dial unix /Users/beau.madsen/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/beau.madsen/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
▶ INFO ignoring UI logs: There were multiple errors: dial unix /Users/beau.madsen/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/beau.madsen/Library/Caches/Keybase/keybased.sock: connect: no such file or directory

Thanks,
-Beau
@cjb
Copy link
Contributor

cjb commented Mar 27, 2017

Thanks for the report, CC @gabriel

@bmadsen85
Copy link
Author

When working through possible fixes I keep returning:

ERROR There were multiple errors: dial unix /Users/beau.madsen/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/beau.madsen/Library/Caches/Keybase/keybased.sock: connect: no such file or directory

Indeed the file does not exist, but I am not sure what to do to resolve.

@bmadsen85
Copy link
Author

Updated OSX-Fuse along with an OSX Sierra upgrade, upon reboot client side keybase GUI and shares are all working as expected.

@gabriel gabriel self-assigned this Mar 28, 2017
@gabriel gabriel changed the title keybase.updater keybase.updater is not running Mar 28, 2017
@gabriel
Copy link
Contributor

gabriel commented Mar 28, 2017

This might be a flake in the launchd service wait. It might be an issue still, gonna re-open and take a look.

@gabriel gabriel reopened this Mar 28, 2017
@gabriel gabriel closed this as completed May 8, 2017
@briandant
Copy link

Confirming that I also had this issue and resolved it (on OS X):

OS X: 10.12.5 (16F73)

  1. Reinstall OSX Fuse
  2. brew tap caskroom/cask && brew cask install keybase
  3. Restart

This gave me keybase version 1.0.24-20170619144856+91a6943.

_NB: I had to brew cask reinstall keybase, so if it doesn't work on the first go, try that.

This was referenced Jul 6, 2017
Open
Open
Open
@typerandom
Copy link

typerandom commented Jul 20, 2017 •
edited
Loading

Also seeing the same issue.

OS: macOS Sierra v10.12.5 (16F2073)

Installer: 1.1.57
Privileged Helper: Installed, Bundle Version: 1.0.29, Version: 1.0.29
Updater: Unknown, Install Error: keybase.updater is not running (updater)
Service: Unknown, 
Fuse: Unknown, 
Mount directory: Unknown, 
KBFS: Unknown, 
CLI: Unknown, 
KBNM: Unknown, 

Log:
Version: 1.1.57
Installables: (
    "Privileged Helper",
    Updater,
    Service,
    Fuse,
    "Mount directory",
    KBFS,
    CLI,
    KBNM
)
Install: Privileged Helper
Connecting to keybase.Helper (privileged=1)
Connected
Helper version: {
    build = 2;
    version = "1.0.29";
}
Helper version: {
    build = 2;
    version = "1.0.29";
}
Install: Updater
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file install --format=json --components=updater --timeout=30s
Task EOF
Completed
Task (err): 2017-07-20T22:43:39.408161+02:00 ▶ [DEBU keybase globals.go:391] 001 Created Identify2Cache, max age: 5m0s
2017-07-20T22:43:39.408397+02:00 ▶ [DEBU keybase globals.go:394] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-07-20T22:43:39.408439+02:00 ▶ [DEBU keybase globals.go:396] 003 Created CardCache, max age: 5m0s
2017-07-20T22:43:39.408446+02:00 ▶ [DEBU keybase globals.go:398] 004 made a new full self cache
2017-07-20T22:43:39.408454+02:00 ▶ [DEBU keybase globals.go:400] 005 made a new cached UPAK loader (timeout=10m0s)
2017-07-20T22:43:39.413999+02:00 ▶ [DEBU keybase ui.go:580] 006 Can't set GPG_TTY; discover failed
2017-07-20T22:43:39.414089+02:00 ▶ [DEBU keybase globals.go:374] 007 Keybase CLI 1.0.25-20170715002410+acae5b06f
2017-07-20T22:43:39.414106+02:00 ▶ [DEBU keybase globals.go:374] 008 - Built with go1.8.3
2017-07-20T22:43:39.414110+02:00 ▶ [DEBU keybase globals.go:374] 009 - Visit https://keybase.io for more details
2017-07-20T22:43:39.414115+02:00 ▶ [DEBU keybase main.go:152] 00a + configureProcesses
2017-07-20T22:43:39.414121+02:00 ▶ [DEBU keybase main.go:256] 00b + configureLogging
2017-07-20T22:43:39.414127+02:00 ▶ [DEBU keybase main.go:265] 00c Disabling log forwarding
2017-07-20T22:43:39.414132+02:00 ▶ [DEBU keybase main.go:258] 00d - configureLogging
2017-07-20T22:43:39.414142+02:00 ▶ [DEBU keybase main.go:154] 00e - configureProcesses -> <nil>
2017-07-20T22:43:39.414233+02:00 ▶ [DEBU keybase install_darwin.go:404] 00f Installing components: [updater]
2017-07-20T22:43:39.414327+02:00 ▶ [DEBU keybase install_darwin.go:998] 010 Using updater path: /Applications/Keybase.app/Contents/SharedSupport/bin/updater
2017-07-20T22:43:39.414451+02:00 ▶ [INFO keybase launchd.go:293] 011 Removing /Users/####/Library/LaunchAgents/keybase.updater.plist
2017-07-20T22:43:39.417552+02:00 ▶ [DEBU keybase launchd.go:141] 012 Output (launchctl remove): 
2017-07-20T22:43:39.417585+02:00 ▶ [INFO keybase launchd.go:217] 013 Waiting for keybase.updater to exit...
2017-07-20T22:43:39.625403+02:00 ▶ [INFO keybase launchd.go:160] 014 Stopped keybase.updater
2017-07-20T22:43:39.625445+02:00 ▶ [DEBU keybase install_darwin.go:1008] 015 Installing updater service (keybase.updater, timeout=30s)
2017-07-20T22:43:39.625546+02:00 ▶ [INFO keybase launchd.go:270] 016 Saving /Users/#####/Library/LaunchAgents/keybase.updater.plist
2017-07-20T22:43:39.625581+02:00 ▶ [DEBU keybase util.go:181] 017 + Writing to /Users/#####/Library/LaunchAgents/keybase.updater.plist
2017-07-20T22:43:39.625945+02:00 ▶ [DEBU keybase util.go:183] 018 | Temporary file generated: /Users/####/Library/LaunchAgents/keybase.updater.plist.LG5GOINEBKK5CGBUGF76QNFLJFCP5C7C
2017-07-20T22:43:39.626061+02:00 ▶ [DEBU keybase util.go:206] 019 - Wrote to /Users/#####/Library/LaunchAgents/keybase.updater.plist -> ok
2017-07-20T22:43:39.626083+02:00 ▶ [INFO keybase launchd.go:95] 01a Starting keybase.updater
2017-07-20T22:43:39.631849+02:00 ▶ [DEBU keybase launchd.go:98] 01b Output (launchctl load): 
2017-07-20T22:43:39.631880+02:00 ▶ [INFO keybase launchd.go:176] 01c Waiting for keybase.updater to be loaded...
2017-07-20T22:44:09.632673+02:00 ▶ [ERRO keybase standard.go:230] 01d Error installing updater service: keybase.updater is not running
2017-07-20T22:44:09.633814+02:00 ▶ [ERRO keybase standard.go:230] 01e Error installing updater: keybase.updater is not running
2017-07-20T22:44:09.634384+02:00 ▶ [DEBU keybase out_of_date.go:14] 01f + PrintOutOfDateWarnings
2017-07-20T22:44:09.634428+02:00 ▶ [DEBU keybase util.go:423] 020 + GetSocket
2017-07-20T22:44:09.634470+02:00 ▶ [DEBU keybase util.go:424] 021 - GetSocket -> ok
2017-07-20T22:44:09.634478+02:00 ▶ [DEBU keybase socket.go:73] 022 | empty socket wrapper; need a new one
2017-07-20T22:44:09.634527+02:00 ▶ [DEBU keybase socket_nix.go:96] 023 Dialing unix:/Users/####/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-07-20T22:44:09.634829+02:00 ▶ [DEBU keybase socket_nix.go:96] 024 Dialing unix:/Users/####/Library/Caches/Keybase/keybased.sock
2017-07-20T22:44:09.634922+02:00 ▶ [DEBU keybase socket.go:88] 025 | DialSocket -> ERROR: There were multiple errors: dial unix /Users/#####/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/#####/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-07-20T22:44:09.634932+02:00 ▶ [DEBU keybase out_of_date.go:19] 026 Ignoring error in printOutOfDateWarnings: There were multiple errors: dial unix /Users/####/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/#####/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-07-20T22:44:09.634951+02:00 ▶ [DEBU keybase out_of_date.go:20] 027 - PrintOutOfDateWarnings
2017-07-20T22:44:09.736991+02:00 ▶ [DEBU keybase globals.go:478] 028 Calling shutdown first time through
2017-07-20T22:44:09.737068+02:00 ▶ [DEBU keybase login_state.go:1046] 029 + Account "LoginState - Shutdown"
2017-07-20T22:44:09.737122+02:00 ▶ [DEBU keybase login_state.go:939] 02a - LoginState: shutdown chan closed, exiting requests loop
2017-07-20T22:44:09.737138+02:00 ▶ [DEBU keybase login_state.go:940] 02b - LoginState: Leaving request loop
2017-07-20T22:44:09.737146+02:00 ▶ [DEBU keybase login_state.go:1048] 02c - Account "LoginState - Shutdown"
2017-07-20T22:44:09.737213+02:00 ▶ [DEBU keybase globals.go:537] 02d exiting shutdown code=0; err=<nil>

Task (out): {
  "componentResults": [
    {
      "name": "updater",
      "status": {
        "code": 1804,
        "name": "ERROR",
        "desc": "keybase.updater is not running",
        "fields": null
      }
    }
  ],
  "status": {
    "code": 1804,
    "name": "ERROR",
    "desc": "keybase.updater is not running (updater)",
    "fields": null
  },
  "fatal": false
}

Install complete
Privileged Helper: Installed, Bundle Version: 1.0.29
Version: 1.0.29
Updater: Install Error: keybase.updater is not running (updater)

@cristoslc
Copy link

cristoslc commented Jul 25, 2017 •
edited
Loading

Also seeing the issue.

OS X El Cap 10.11.6

Installer: 1.1.57
Privileged Helper: Installed, Bundle Version: 1.0.29, Version: 1.0.29
Updater: Unknown, Install Error: keybase.updater is not running (updater)
Service: Unknown, 
Fuse: Unknown, 
Mount directory: Unknown, 
KBFS: Unknown, 
CLI: Unknown, 
KBNM: Unknown, 

Log:
Version: 1.1.57
Installables: (
    "Privileged Helper",
    Updater,
    Service,
    Fuse,
    "Mount directory",
    KBFS,
    CLI,
    KBNM
)
Install: Privileged Helper
Connecting to keybase.Helper (privileged=1)
Connected
Helper version: {
    build = 2;
    version = "1.0.29";
}
Helper version: {
    build = 2;
    version = "1.0.29";
}
Install: Updater
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file install --format=json --components=updater --timeout=30s
Task EOF
Completed
Task (err): 2017-07-25T09:57:21.496481-07:00 ▶ [DEBU keybase globals.go:394] 001 Created Identify2Cache, max age: 5m0s
2017-07-25T09:57:21.496752-07:00 ▶ [DEBU keybase globals.go:397] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-07-25T09:57:21.496883-07:00 ▶ [DEBU keybase globals.go:399] 003 Created CardCache, max age: 5m0s
2017-07-25T09:57:21.496933-07:00 ▶ [DEBU keybase globals.go:401] 004 made a new full self cache
2017-07-25T09:57:21.496945-07:00 ▶ [DEBU keybase globals.go:403] 005 made a new cached UPAK loader (timeout=10m0s)
2017-07-25T09:57:21.498598-07:00 ▶ [DEBU keybase ui.go:580] 006 Can't set GPG_TTY; discover failed
2017-07-25T09:57:21.498664-07:00 ▶ [DEBU keybase globals.go:377] 007 Keybase CLI 1.0.26-20170724171020+b095a794e
2017-07-25T09:57:21.498687-07:00 ▶ [DEBU keybase globals.go:377] 008 - Built with go1.8.3
2017-07-25T09:57:21.498694-07:00 ▶ [DEBU keybase globals.go:377] 009 - Visit https://keybase.io for more details
2017-07-25T09:57:21.498700-07:00 ▶ [DEBU keybase main.go:152] 00a + configureProcesses
2017-07-25T09:57:21.498757-07:00 ▶ [DEBU keybase main.go:256] 00b + configureLogging
2017-07-25T09:57:21.498787-07:00 ▶ [DEBU keybase main.go:265] 00c Disabling log forwarding
2017-07-25T09:57:21.498793-07:00 ▶ [DEBU keybase main.go:258] 00d - configureLogging
2017-07-25T09:57:21.498799-07:00 ▶ [DEBU keybase main.go:154] 00e - configureProcesses -> <nil>
2017-07-25T09:57:21.498964-07:00 ▶ [DEBU keybase install_darwin.go:404] 00f Installing components: [updater]
2017-07-25T09:57:21.499070-07:00 ▶ [DEBU keybase install_darwin.go:998] 010 Using updater path: /Applications/Keybase.app/Contents/SharedSupport/bin/updater
2017-07-25T09:57:21.506467-07:00 ▶ [DEBU keybase launchd.go:141] 011 Output (launchctl remove): 
2017-07-25T09:57:21.506540-07:00 ▶ [DEBU keybase launchd.go:146] 012 Nothing to stop (keybase.updater)
2017-07-25T09:57:21.506551-07:00 ▶ [DEBU keybase install_darwin.go:1008] 013 Installing updater service (keybase.updater, timeout=30s)
2017-07-25T09:57:21.506701-07:00 ▶ [INFO keybase launchd.go:270] 014 Saving /Users/cristos/Library/LaunchAgents/keybase.updater.plist
2017-07-25T09:57:21.506770-07:00 ▶ [DEBU keybase util.go:181] 015 + Writing to /Users/cristos/Library/LaunchAgents/keybase.updater.plist
2017-07-25T09:57:21.506951-07:00 ▶ [DEBU keybase util.go:183] 016 | Temporary file generated: /Users/cristos/Library/LaunchAgents/keybase.updater.plist.CXGX7MYILLFJ6PXDO46UPVIVL5Q2SCMV
2017-07-25T09:57:21.507070-07:00 ▶ [DEBU keybase util.go:206] 017 - Wrote to /Users/cristos/Library/LaunchAgents/keybase.updater.plist -> ok
2017-07-25T09:57:21.507113-07:00 ▶ [INFO keybase launchd.go:95] 018 Starting keybase.updater
2017-07-25T09:57:21.511034-07:00 ▶ [DEBU keybase launchd.go:98] 019 Output (launchctl load): 
2017-07-25T09:57:21.511070-07:00 ▶ [INFO keybase launchd.go:176] 01a Waiting for keybase.updater to be loaded...
2017-07-25T09:57:51.513124-07:00 ▶ [ERRO keybase standard.go:230] 01b Error installing updater service: keybase.updater is not running
2017-07-25T09:57:51.514723-07:00 ▶ [ERRO keybase standard.go:230] 01c Error installing updater: keybase.updater is not running
2017-07-25T09:57:51.515921-07:00 ▶ [DEBU keybase out_of_date.go:14] 01d + PrintOutOfDateWarnings
2017-07-25T09:57:51.516045-07:00 ▶ [DEBU keybase util.go:423] 01e + GetSocket
2017-07-25T09:57:51.516166-07:00 ▶ [DEBU keybase util.go:424] 01f - GetSocket -> ok
2017-07-25T09:57:51.516202-07:00 ▶ [DEBU keybase socket.go:73] 020 | empty socket wrapper; need a new one
2017-07-25T09:57:51.516304-07:00 ▶ [DEBU keybase socket_nix.go:96] 021 Dialing unix:/Users/cristos/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-07-25T09:57:51.516795-07:00 ▶ [DEBU keybase socket_nix.go:96] 022 Dialing unix:/Users/cristos/Library/Caches/Keybase/keybased.sock
2017-07-25T09:57:51.516915-07:00 ▶ [DEBU keybase socket.go:88] 023 | DialSocket -> ERROR: There were multiple errors: dial unix /Users/cristos/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/cristos/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-07-25T09:57:51.516929-07:00 ▶ [DEBU keybase out_of_date.go:19] 024 Ignoring error in printOutOfDateWarnings: There were multiple errors: dial unix /Users/cristos/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/cristos/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-07-25T09:57:51.516958-07:00 ▶ [DEBU keybase out_of_date.go:20] 025 - PrintOutOfDateWarnings
2017-07-25T09:57:51.618857-07:00 ▶ [DEBU keybase globals.go:481] 026 Calling shutdown first time through
2017-07-25T09:57:51.619002-07:00 ▶ [DEBU keybase login_state.go:1095] 027 + Account "LoginState - Shutdown"
2017-07-25T09:57:51.619058-07:00 ▶ [DEBU keybase login_state.go:942] 028 + acctHandle sending: acctReq LoginState - Shutdown [zm5qErXV]
2017-07-25T09:57:51.619084-07:00 ▶ [DEBU keybase login_state.go:945] 029 * acctHandle sent: acctReq LoginState - Shutdown [zm5qErXV] (44.339µs)
2017-07-25T09:57:51.619116-07:00 ▶ [DEBU keybase login_state.go:997] 02a * LoginState running account request: acctReq LoginState - Shutdown [zm5qErXV]
2017-07-25T09:57:51.619178-07:00 ▶ [DEBU keybase login_state.go:1000] 02b * LoginState account request complete: acctReq LoginState - Shutdown [zm5qErXV]
2017-07-25T09:57:51.619213-07:00 ▶ [DEBU keybase login_state.go:980] 02d - LoginState: shutdown chan closed, exiting requests loop
2017-07-25T09:57:51.619228-07:00 ▶ [DEBU keybase login_state.go:981] 02e - LoginState: Leaving request loop
2017-07-25T09:57:51.619189-07:00 ▶ [DEBU keybase login_state.go:960] 02c - acctHandle done: acctReq LoginState - Shutdown [zm5qErXV] (217.506µs)
2017-07-25T09:57:51.619285-07:00 ▶ [DEBU keybase login_state.go:1097] 02f - Account "LoginState - Shutdown"
2017-07-25T09:57:51.619341-07:00 ▶ [DEBU keybase globals.go:540] 030 exiting shutdown code=0; err=<nil>

Task (out): {
  "componentResults": [
    {
      "name": "updater",
      "status": {
        "code": 1804,
        "name": "ERROR",
        "desc": "keybase.updater is not running",
        "fields": null
      }
    }
  ],
  "status": {
    "code": 1804,
    "name": "ERROR",
    "desc": "keybase.updater is not running (updater)",
    "fields": null
  },
  "fatal": false
}

Install complete
Privileged Helper: Installed, Bundle Version: 1.0.29
Version: 1.0.29
Updater: Install Error: keybase.updater is not running (updater)

@maxtaco
Copy link
Contributor

maxtaco commented Jul 25, 2017 via email

@cristoslc
Copy link

No pending OS updates, but a restart does seem to have fixed it for me. Thanks, @maxtaco!

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees

@gabriel gabriel

Labels
None yet
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
7 participants
@gabriel @cjb @maxtaco @typerandom @cristoslc @briandant @bmadsen85