Laptop multi-monitor screen freezing #13092
Description
Distribution
Mint 22.2 Zara
Package version
6.4.8
Graphics hardware in use
NVIDIA GA106M (RTX 3060 Mobile)
Frequency
Quite often
Bug description
I use an external monitor as my primary screen on my laptop (some kind of ROG can't remember which), and have dealt with this issue since switching full time to Linux. I think it's important to note that my external monitor and most of my peripherals are plugged into a powered thunderbolt hub. When my laptop screen spends too long with no motion- updated frames, it will freeze. The external monitor NEVER freezes and system activity seems to be completely irrelevant, I've had the screen freeze during gaming (on my external) and after a while of inactivity but with the screens still on. So long as the frames get updated on the laptop's screen, it will not freeze, small changes like the clock on my desktop updating or discord speech bubbles are not enough to prevent it. If I watch videos on that screen, or even just have music playing with the album art expanded, it will NEVER freeze. When it does freeze, my system functions almost perfectly normally, I only notice it's happened when I try to move my mouse over to my laptop screen and it just disappears- it lets me go there but obviously can't see it. Trying Crtl + Alt + Escape doesn't help, both screens go black and stay black, forcing me to shut down- sometimes not even doing a thing. Sometimes I'm able to hop into a TTY and then back to the visual environment and it will work again but not all the time. However, I'm always able to do a graceful shutdown using REISUB or REISUO. I've tried numerous times to get logs, even in pstore but have gotten absolutely 0 logs with an error, sometimes not even getting logs during the time the screen was frozen at all. I've tried to downgrade and upgrade graphics drivers, turning off power saving options in system settings, attempting Wayland but it doesn't even recognize my monitor, having compositing enabled and disabled, updating my kernel and cinnamon. The behaivour of the issue leads me to believe it is some sort of deeper level issue instead of hiccups with cinnamon seeing as sometimes my system won't even respond to the TTY shortcuts and doing anything drastic to the system will cause it to full freeze, crash, or black out. Again, only sometimes and why that is I haven't a clue.
Literally as I was writing this the screen froze again...
Steps to reproduce
I wouldn't know if it's an issue specific to my laptop model, firmware, or whatever. But I do think the relevant details are an external monitor plugged into a laptop via thunderbolt and lack of updated frames on the laptops display- what the external monitor does or what the system does is completely irrelevant. It doesn't seem to be time based either, sometimes it can go for hours without freezing, other times only 15 minutes.
Expected behavior
As I don't know why this is happening I couldn't say what should happen besides... it shouldn't freeze lol This is a very odd issue and the only one I haven't been able to fix. Googling this, searching through here, or throwing a bone to AI hasn't yielded anything helpful for me.
Additional information
If you require any additional information please feel free to let me know, I will do my best to assist as this is my first 6 months on Linux so please bear with me. I am really enjoying Linux and wish to use it indefinitely now that it's gotten insanely good since the last time I tried it a few years ago.
Below are my system specs:
System:
Kernel: 6.8.0-79-generic arch: x86_64 bits: 64
Desktop: Cinnamon v: 6.4.8 Distro: Linux Mint 22.2 Zara
Machine:
Type: Laptop System: ASUSTeK product: ROG Strix G713QM_G713QM v: 1.0
serial:
Mobo: ASUSTeK model: G713QM v: 1.0 serial:
UEFI: American Megatrends LLC. v: G713QM.331 date: 02/24/2023
Battery:
ID-1: BAT0 charge: 0.0 Wh condition: N/A
CPU:
Info: 8-core model: AMD Ryzen 7 5800H with Radeon Graphics bits: 64
type: MT MCP cache: L2: 4 MiB
Speed (MHz): avg: 2962 min/max: 400/4463 cores: 1: 3398 2: 3484 3: 3453
4: 400 5: 3444 6: 4370 7: 3506 8: 3453 9: 3711 10: 3575 11: 3926 12: 400
13: 3218 14: 400 15: 3217 16: 3452
Graphics:
Device-1: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q] driver: nvidia
v: 570.181
Device-2: AMD Cezanne [Radeon Vega Series / Radeon Mobile Series]
driver: amdgpu v: kernel
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
loaded: amdgpu,nvidia unloaded: fbdev,modesetting,nouveau,vesa dri: radeonsi
gpu: amdgpu,nvidia,nvidia-nvswitch resolution: 1: 1920x1080
2: 1920x1080~144Hz
API: EGL v: 1.5 drivers: kms_swrast,nouveau,nvidia,radeonsi,swrast
platforms: gbm,x11,surfaceless,device
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 570.181
renderer: NVIDIA GeForce RTX 3060 Laptop GPU/PCIe/SSE2
API: Vulkan v: 1.3.275 drivers: N/A surfaces: xcb,xlib
Audio:
Device-1: NVIDIA GA106 High Definition Audio driver: snd_hda_intel
Device-2: AMD Renoir Radeon High Definition Audio driver: snd_hda_intel
Device-3: AMD ACP/ACP3X/ACP6x Audio Coprocessor driver: N/A
Device-4: AMD Family 17h/19h HD Audio driver: snd_hda_intel
Device-5: Razer USA Kraken Kitty V2
driver: hid-generic,snd-usb-audio,usbhid type: USB
Device-6: Native Instruments Komplete Audio 2 driver: snd-usb-audio
type: USB
API: ALSA v: k6.8.0-79-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active
Network:
Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
driver: r8169
IF: enp2s0 state: down mac:
Device-2: MEDIATEK MT7921 802.11ax PCI Express Wireless Network Adapter
driver: mt7921e
IF: wlp3s0 state: up mac:
IF-ID-1: docker0 state: up speed: 10000 Mbps duplex: unknown mac:
IF-ID-2: veth75741b9 state: up speed: 10000 Mbps duplex: full
mac:
IF-ID-3: wgpia0 state: unknown speed: N/A duplex: N/A mac: N/A
Bluetooth:
Device-1: IMC Networks Wireless_Device driver: btusb type: USB
Report: hciconfig ID: hci0 state: up address: bt-v: 5.2
Drives:
Local Storage: total: 953.87 GiB used: 682.28 GiB (71.5%)
ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLQ1T0HBLB-00B00
size: 953.87 GiB
Partition:
ID-1: / size: 937.33 GiB used: 682.28 GiB (72.8%) fs: ext4
dev: /dev/nvme0n1p2
ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat
dev: /dev/nvme0n1p1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
System Temperatures: cpu: 61.6 C mobo: 38.0 C
Fan Speeds (rpm): N/A
GPU: device: nvidia screen: :0.0 temp: 46 C device: amdgpu temp: 48.0 C
Info:
Memory: total: 16 GiB note: est. available: 15.04 GiB used: 4.77 GiB (31.7%)
Processes: 414 Uptime: 19m Shell: Bash inxi: 3.3.34