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Problème de suivi #1078

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oeilneuf74 opened this issue Mar 15, 2024 · 7 comments
Closed

Problème de suivi #1078

oeilneuf74 opened this issue Mar 15, 2024 · 7 comments

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@oeilneuf74
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Bonjour,
J'ai un souci avec mon suivi et je ne comprends pas pourquoi...
Voici le rapport :

			  # Matomo
  • Version de l’extension Matomo: 5.0.5
  • Config existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
  • JS Tracker existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/matomo.js" )
  • Répertoires de l’extension: Yes ([{"pluginsPathAbsolute":"$abs_path/wp-content/plugins/matomo/plugins","webrootDirRelativeToMatomo":"../plugins"}])
  • Répertoire temporaire accessible en écriture: Yes ($abs_path/wp-content/cache/matomo)
  • Version de Matomo: 5.0.2
  • idSite du site web Matomo: 1
  • Version installée de Matomo: 4.15.3 (Install date: 2023-12-08 12:22:13)
  • Upgrades outstanding: No
  • Upgrade in progress: No

Endpoints

  • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
  • Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
  • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
  • Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

  • Heure du serveur: 2024-03-15 08:00:05
  • Heure du site web: 2024-03-15 09:00:05 (Les dates ci-dessous sont affichées dans le fuseau horaire du site web)
  • Sync users & sites: Next run: 2024-03-15 13:04:14 (4 heures 4 min) ( Last started: 2024-03-14 13:08:30 (-19 heures 51 min). Last ended: 2024-03-14 13:08:30 (-19 heures 51 min). Interval: daily)
  • Archive: Next run: 2024-03-15 09:22:22 (22 min 17s) ( Last started: 2024-03-15 08:32:29 (-27 min 36s). Last ended: 2024-03-15 08:32:29 (-27 min 36s). Interval: hourly)
  • Update GeoIP DB: Next run: 2024-04-06 14:04:14 (22 jours 4 heures) ( Last started: 2024-03-11 15:03:52 (-3 jours 17 heures). Last ended: 2024-03-11 15:03:54 (-3 jours 17 heures). Interval: matomo_monthly)

Contrôles obligatoires

  • Version PHP >= 7.2.5: ok
  • PDO extension: ok
  • PDO\MYSQL extension: ok
  • MYSQLI extension: ok
  • Autres extensions requises: ok
  • Fonctions requises: ok
  • Configuration PHP requise (php.ini): ok
  • Répertoires avec les droits d'accès en écriture: ok
  • Répertoires avec accès en écriture pour Gestionnaire de balises: ok

Contrôles facultatifs

  • Binaire PHP 64 bits: ok
  • État du traqueur: ok
  • Limite mémoire: ok
  • Fuseau horaire: ok
  • Ouvrir l'URL: ok
  • GD > 2.x + FreeType (graphics): ok
  • Autres extensions: ok
  • Warning Autres fonctions: warning (shell_exec Il est recommandé d'activer cette fonction intégrée à PHP. Lisez ceci pour en savoir plus. set_time_limit mail parse_ini_file glob gzopen md5_file )
  • Système de fichiers: ok
  • Dernière exécution d'archivage réussie: ok
  • Capacités de la base de données: ok
  • Taille maximale des paquets: ok
  • Géolocalisation: ok
  • Mettre à jour via HTTPS: ok
  • Mobile Messaging SMS Provider: ok
  • Prise en charge de l’archivage asynchrone: No
  • Async Archiving Disabled in Setting: No
  • Location provider ID: geoip2php
  • Location provider available: Yes
  • Location provider working: Yes
  • Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

  • Track mode: default
  • Track ecommerce: No
  • Track codeposition: footer
  • Track api endpoint: default
  • Track js endpoint: default
  • Version history: 5.0.5, 5.0.4, 5.0.3, 4.15.3
  • Core version: 5.0.2
  • Last tracking settings update: 1710489560
  • Last settings update: 1710489560
  • Track ecommerce: No
  • Track 404: Yes
  • Disable cookies: Yes

Logs

  • Aucun:

WordPress

  • Home URL: $site_url
  • Site URL: $site_url
  • WordPress Version: 6.4.3
  • Number of blogs: 1
  • Multisite Enabled: No
  • Network Enabled: No
  • WP_DEBUG: No
  • WP_DEBUG_DISPLAY: No
  • WP_DEBUG_LOG: No
  • DISABLE_WP_CRON: -
  • FORCE_SSL_ADMIN: Yes
  • WP_CACHE: Yes
  • CONCATENATE_SCRIPTS: -
  • COMPRESS_SCRIPTS: -
  • COMPRESS_CSS: -
  • ENFORCE_GZIP: -
  • WP_LOCAL_DEV: -
  • WP_CONTENT_URL: $site_url/wp-content
  • WP_CONTENT_DIR: $abs_path/wp-content
  • UPLOADS: -
  • BLOGUPLOADDIR: -
  • DIEONDBERROR: No
  • WPLANG: -
  • ALTERNATE_WP_CRON: -
  • WP_CRON_LOCK_TIMEOUT: 60
  • WP_DISABLE_FATAL_ERROR_HANDLER: -
  • MATOMO_SUPPORT_ASYNC_ARCHIVING: No
  • MATOMO_ENABLE_TAG_MANAGER: -
  • MATOMO_SUPPRESS_DB_ERRORS: -
  • MATOMO_ENABLE_AUTO_UPGRADE: -
  • MATOMO_DEBUG: -
  • MATOMO_SAFE_MODE: -
  • MATOMO_GLOBAL_UPLOAD_DIR: -
  • MATOMO_LOGIN_REDIRECT: -
  • Permalink Structure: /%postname%/
  • Possibly uses symlink: No
  • Upload base url: $site_url/wp-content/uploads
  • Upload base dir: $abs_path/wp-content/uploads
  • Upload url: $site_url/wp-content/uploads/2024/03
  • Custom upload_path:
  • Custom upload_url_path:
  • Compatible content directory: Yes
  • WP_Filesystem Initialized: Yes

WordPress Plugins

MU Plugins

  • SecuPress COOKIEHASH: 2.0
  • SecuPress Salt Keys: 2.0
  • SEOKEY Free Mu-plugin: 0.1

Plugins

  • Avada Builder: 3.11.6
  • Avada Core: 5.11.6
  • Complianz | GDPR/CCPA Cookie Consent: 7.0.4
  • Matomo Analytics - Ethical Stats. Powerful Insights.: 5.0.5
  • SecuPress Free — WordPress Security: 2.2.5.1 (Réseau activé)
  • SEOKEY: 1.8.2 (Réseau activé)
  • UpdraftPlus - Backup/Restore: 2.24.1.0
  • WP Rocket: 3.15.9
  • WPS Hide Login: 1.9.13.2
  • Active Plugins: 9 (complianz-gdpr:7.0.4 fusion-builder:3.11.6 fusion-core:5.11.6 matomo:5.0.5 secupress:2.2.5.1 seo-key:1.8.2 updraftplus:2.24.1.0 wp-rocket:3.15.9 wps-hide-login:1.9.13.2)
  • Theme: Avada (Avada-Child-Theme)

Server

  • Server Info: Apache
  • Apache AddHandler support: Pris en charge
  • PHP OS: Linux
  • PHP Version: 8.1.27
  • PHP SAPI: fpm-fcgi
  • PHP Binary Name: /opt/php8.1/sbin/php-fpm
  • Extension PHP Maxmind DB: Non chargé
  • PHP Error Reporting: 4437 After bootstrap: 4437
  • Timezone: UTC
  • WP timezone: Europe/Paris
  • Locale: fr_FR
  • User Locale: fr_FR
  • Memory Limit: 1280M (Au moins 128MB recommandé. En fonction de votre trafic, 256MB ou plus peuvent être nécessaires.)
  • WP Memory Limit: 1280M
  • WP Max Memory Limit: 1280M
  • Timezone version: 2023.3
  • Time: 1710489605
  • Max Execution Time: 300
  • Max Post Size: 300M
  • Max Upload Size: 314572800
  • Max Input Vars: 10000
  • Disabled PHP functions: Yes (passthru,exec,system,popen,shell_exec,proc_open,pcntl_exec)
  • zlib.output_compression is off: Yes
  • Curl Version: 7.74.0, OpenSSL/1.1.1w
  • Suhosin installed: No

Database

  • MySQL Version: 10.6.15
  • Mysqli Connect: Yes
  • Force MySQL over Mysqli: No
  • DB Prefix: lg_
  • DB CHARSET: utf8mb4
  • DB COLLATE:
  • SHOW ERRORS: No
  • SUPPRESS ERRORS: No
  • Uses Socket: No
  • Uses IPv6: No
  • Matomo tables found: 54
  • DB tables exist: Yes
  • Matomo users found: 1
  • Matomo sites found: 1
  • Permissions obligatoires: OK

Browser

  • Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:123.0) Gecko/20100101 Firefox/123.0)

  • Language: fr,fr-fr,en-us,en

    Merci pour votre aide !!!!! Gaëlle
@diosmosis
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diosmosis commented Mar 15, 2024 •
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Hello @oeilneuf74, can you tell me exactly what error you are seeing? Or is it that visits are not being tracked?

If it's just that you see no visits in the reports, can you check if you see visits in the Visits Log (located in Matomo > Reporting > Visitors > Visits Log)?

@oeilneuf74
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oeilneuf74 commented Mar 15, 2024 via email

@oeilneuf74
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Hi!
My visits are not being tracked.
Thank you.

@diosmosis
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@oeilneuf74 can you check if you see visits in the Visits Log (located in Matomo > Reporting > Visitors > Visits Log)?

@diosmosis
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Hi @oeilneuf74 are you still around to provide more details or is this no longer an issue for you?

@oeilneuf74
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oeilneuf74 commented Mar 20, 2024 via email

@diosmosis
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Glad it's working, let us know if there's anything else you need.

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@diosmosis @oeilneuf74