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Aligned docs with updated user experience for notification preferences #7119

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May 13, 2024
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45 changes: 17 additions & 28 deletions source/preferences/manage-your-notifications.rst
Original file line number Diff line number Diff line change
Expand Up @@ -48,26 +48,33 @@ You can configure Mattermost to receive increase or decrease the number of notif
In a web browser or the desktop app, select the **Settings** |gear| icon located in the top right corner of the screen to manage your notification preferences.

On mobile, select the **Settings** |gear| icon and tap **Notifications**.

.. note::

From Mattermost v9.8, your desktop and mobile notification preferences have been combined together under **Settings > Notifications**. If you're using an older Mattermost release, you'll find these settings split out as desktop settings and mobile settings instead.

.. tab:: Web/Desktop
.. tab:: Web/Desktop/Mobile

By default, you're notified of all Mattermost activity in both a web browser and the desktop app with badges, banner alerts, and sounds. In supported web browsers, the tab's favicon also notifies you of unread messages with an asterisk (*) and a count.
By default, you're notified of all Mattermost activity in Mattermost with badges, banner alerts, and sounds, regardless of how you access Mattermost, and your current :ref:`Mattermost availability <preferences/set-your-status-availability:set your availability>`.

**Too many notifications!**
In supported web browsers, the tab's favicon also notifies you of unread messages with an asterisk (*) and a message count.

**Want different notifications on mobile?**
To personalize your notification preferences for the mobile app, select **Desktop and mobile notifications**, and then select **Use different settings for my mobile devices** to define how mobile notifications are triggered, when they're triggered based on you being online, away, or offline, and whether they include replies to threads you're following.

If that's too many notifications, you can configure Mattermost to notify you for only mentions and direct messages. Select **Desktop Notifications > Only for mentions and direct messages**.
**Getting too many notifications?**

Disable web and desktop notifications altogether by selecting **Desktop Notifications > Never**.
If that's too many notifications, configure Mattermost to notify you for select messages only. Select **Desktop and mobile notifications > Mentions, direct messages, and group messages** to receive notifications for mentions, direct messages, and group messages only. This option also enables you to receive notifications about replies to threads you're following by selecting **Notify me about replies to threads I'm following**.

**Too loud**
Disable web, desktop, and mobile notifications altogether by selecting **Desktop and mobile notifications > Nothing**.

You can change or disable the audible sound for notifications. Go to **Desktop notifications > Notification sound**, and choose a different sound or turn the sound off.
.. tab:: Desktop notification sounds

**Incoming call sounds**
By default, desktop message notifications include audible sounds. You can change or disable these sounds if preferred. Go to **Desktop notification sounds > Message notification sound** to choose a different sound, or disable this option to turn off desktop notification sounds, if preferred.

Want to hear a sound when a Mattermost call starts? If your Mattermost admin :ref:`enables this beta feature <configure/plugins-configuration-settings:enable call ringing (beta)>`, you can choose the sound that plays when a call is started within a direct or group message you're participating in by going to **Desktop notifications > Notification sound for incoming calls**.
**Do you want incoming call sounds?**

You can disable incoming call sounds altogether if preferred.
Want to hear a sound when a Mattermost call starts? When your Mattermost admin :ref:`enables this beta feature <configure/plugins-configuration-settings:enable call ringing (beta)>`, you'll hear a sound when a call is starting within a direct or group message you're a member of. Go to **Desktop notification sounds > Incoming call sound** to choose a different sound, or disable this option to turn off incoming call sounds, if preferred.

.. tab:: Email

Expand All @@ -81,24 +88,6 @@ On mobile, select the **Settings** |gear| icon and tap **Notifications**.

Mattermost also supports the ability to group multiple email notifications together into a single email. If your Mattermost admin :ref:`enables this feature <configure/site-configuration-settings:enable email batching>`, you'll receive batches of notifications by email every 15 minutes, or as configured by your admin.

.. tab:: Mobile

By default, you're notified of all Mattermost activity in the mobile app when you're away or offline for more than 5 minutes.

**Too many notifications!**

If that's too many notifications, you can configure Mattermost to notify you for only mentions and direct messages. Select **Mobile Push Notifications > For mentions and direct messages**.

**Only notify me when I'm offline**

If you prefer to be notified of all activity, but only when you're offline, select **For all activity** and then select **Offline**.

Turn off all mobile notifications by selecting **Mobile Push Notifications > Never**.

**Not enough notifications**

If you prefer to always be notified, regardless of your user status, select **Mobile Push Notifications > Trigger push notifications when > Online, away or offline**.

.. tab:: @mentions & keywords

By default, you’re notified when you’re @mentioned in a message or a thread by your username or first name, or when a thread you’re following has a new response. For all other messages, the channel is highlighted to indicate unread messages.
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