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[Targeted Messaging]: Incorrect Ad displaying for TM #8

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kamini1208 opened this issue Dec 13, 2016 · 11 comments
Closed

[Targeted Messaging]: Incorrect Ad displaying for TM #8

kamini1208 opened this issue Dec 13, 2016 · 11 comments

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@kamini1208
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For Target Messaging, I am seeing the Ad for eCommerce Abandonment. The Ad is a modal on the middle of the page instead of displaying under the Customer Service Box. See Screen Shot:
screen shot 2016-12-13 at 10 38 35 am

@mkoza178
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Hey Kamini,

Can you send us the site you were on, the conversation you were testing and the debug details?

@gborders
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This was caused by a test modal that I placed in the Member Center conversation. It has been removed

@kdakake
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kdakake commented Dec 13, 2016

Can we close this one?

@gborders
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gborders commented Dec 13, 2016 via email

@lmai83
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lmai83 commented Dec 14, 2016

Hey Everyone - Kamini and I are still experiencing pop-up ads on http://membercenter-dev-connext.aws.cmgdigital.com/edit-profile?_tenant=ajc

Here are two screenshots where I'm seeing ads:

image

image

@mkoza178
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mkoza178 commented Dec 14, 2016 via email

@mg2dael
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mg2dael commented Dec 14, 2016

I'm guessing ConneXt stored cookies when you loaded it with the campaign that had a pop-up. If you click clear all data at the bottom of the debug panel http://i.prntscr.com/78731896bbe4490d914e80e6397bea56.png and then refresh your page it should clear out.

Marc is right that this sort of switching conversation is an issue of our testers trying to share an environment with your team. Natalia is trying to switch back once she's done testing, but ConneXt is designed to store data so that a user's information (such as article count) is retained. That clear on the debug should work whenever this happens, though.

@lmai83
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lmai83 commented Dec 14, 2016

Thanks Dael, Marc - @sframe, our ticket to edit for these environments should fix this, maybe?

@kamini1208
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Closing this issue. Not seeing experiencing the pop up ad anymore.

@sframe
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sframe commented Dec 15, 2016

Hey @mkoza178 and @mg2dael, there's a lot of confusion (maybe just me) but is our "dev" instance supposed to now point to your "stage" environments? I was about to make the update to point to your "test" environment.

@mkoza178
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mkoza178 commented Dec 15, 2016 via email

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