title	TOCTitle	ms:assetid	ms:mtpsurl	ms:contentKeyID	author	ms.date	mtps_version
Field service technician security role (SMAFieldServiceTechnician)	Field service technician security role (SMAFieldServiceTechnician)	b2d0bdd2-80a7-46b3-a346-24422fd5f43a	https://technet.microsoft.com/library/Hh527125(v=AX.60)	37823176	tonyafehr	05/06/2014	v=AX.60

Field service technician security role (SMAFieldServiceTechnician)

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Field service technician security role represents a user who visits customers in the field to perform service orders.

Duties

By default, this security role is assigned the following duties in Microsoft Dynamics AX.

Duty name	Duty AOT name	Duty description
Inquire into contact master	smmContactMasterInquire	Respond to inquiries about contact master data
Inquire into service event groups [!NOTE] This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.	InquireIntoServiceEventGroups_IN
Inquire into service orders	SMAServiceOrderProgressInquire
Maintain activities	smmActivitiesMaintain	Maintain activities
Maintain cases	CaseCasesMaintain	Maintain cases
Maintain Microsoft Outlook synchronization	smmOutlookSynchronizationMaintain	Configure and maintain Microsoft Outlook synchronization
Maintain project sales packing slips	ProjProjectSalesPackingSlipMaintain	Document and record project sales packing slip
Maintain service cases	CaseServiceCasesMaintain	Maintain service cases
Maintain service event groups [!NOTE] This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.	MaintainServiceEventGroups_IN
Maintain service orders	SMAServiceOrdersMaintain	Document and record service business events
Maintain technician access to service (Enterprise Portal)	SMAEPTechServiceMaintain	Maintain service data for field service technicians
Review case process	CaseCaseProcessReview	Monitor, analyze, and improve the case process
View fiscal document [!NOTE] This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.	FiscalDocumentInquire_BR