Conversational Resources

My Sites

• Conversational UI Tools > My directory of tools and resources, and a job board

UX Concept

• Start your designs with a concept - UX Collective > Fabio's reminder about the importance of a design concept

UX Process

• A Comprehensive Guide To Product Design > High-level overview of the product design process
• Here is how UX Design Integrates with Agile and Scrum > Ideas on how to integrate UX into Scrum
• Only One Deliverable Matters | Big Medium

Conversational Case Studies

• Hyper Island, Industry Research Project 2016 - #irpd16 > Dan's study: Design of interactions for new and no user interfaces
• How we designed it: the Google I/O '18 Action for the Google Assistant > Designing an action for the Google Assistant 1/2

Conversational Process, Principles and Checklists

• The Ultimate Guide to Chatbots: Why they're disrupting UX and best practices for building > Good one on the why and how of chatbots
• UI of the Future: The Basic Principles of Conversational User Interfaces - Shopify > Great list of steps and description of elements involved
• How do I get started? - Conversation design process - Conversation design
• Conversational UI Principles - Complete Process of Designing a Website Chatbot > Another article on the CUI design process
• Design Framework for Chatbots - Chatbots Magazine > Description on how to approach the design and writing process
• 13 Rules for Conversational User Interface Design

Flows, Diagrams, Deliverables

• The message is in the model - UX Collective

Writing dialogs

• How to write dialogue for Conversational UI - In bots we trust

Data, IA and Content

• The 100 answer challenge: How our support team helped train Answer Bot | Inside Intercom > Labelling Data for an Answer bot

General Topic: Chatbots

• Conversational Interfaces: The Future of Chatbots - Chatbots Magazine > What is a chatbot

• Very Human Lessons From Three Brands That Use Chatbots To Talk To Customers > Opinion on where chatbots work well

• Bots versus humans | Inside Intercom > Bots plus humans

• Rise of the bots: Leading experts discuss the latest in chatbot technology | Inside Intercom

• How chatbots can help answer customer questions - ClickZ > Chatbots plus humans in Customer Service

Chatbot Use Cases

• What Bots Can Do, that websites and apps can't - Hacker Noon > Make it better than the alternative

• 11 Powerful AI Tools You Can Use To Upgrade Your Customer Experience > Use cases and omni-channel in customer service

• 7 Chatbot Use Cases That Actually Work | Emerj - Artificial Intelligence Research and Insight

• Artificial Intelligence for Customer Service - Current and Future Applications | Emerj - Artificial Intelligence Research and Insight

• Provide instant resolutions 24/7 with Answer Bot > The case for a retrieval bot

• Sales chatbots: when should you use them? [a decision tree]

• Conversational Commerce - Thoughts. Ideas. Experience. - Medium > Milos' view on Conversational Commerce

General Topic: Voice Assistants

• What is Conversational AI?: An Introduction with Alexa

• Google Home changed the way I think about voice assistants > On voice enabled Home devices

• Voice User Interfaces (VUI) - The Ultimate Designer's Guide

• Communication is hard (part 1) - Navigating the Conversation - Medium

• Voice input: the interface problem - UX Collective > The problem with voice interfaces

General Topic: Conversational User Interfaces (UX)

• Conversational UI is our Future > Evolution of User Interface

• No UI is the New UI - The Startup - Medium

• Assistant as App Interfaces for Complex Tasks | NirandFar

• Level 3 Contextual Assistants: Beyond Answering Simple Questions > A great chatbot needs context

• Your Guide to Five Levels of AI Assistants in Enterprise

• The next generation of AI assistants in enterprise

Examples

• Winners Announced - AWS Chatbot Challenge > Chatbot Challenge