Can not Log in after Changing Mobile Phone

[XinLiShen]

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It is ahout my another account, which bing 2FA to my old phone in Microsoft's Authenticator. When I bought a new one and signed Authenticator, I can't find my 2FA code of github. Also I didn't keep my recovery code. So is there any way to get access to my account?

[queenofcorgis]

Hey there! 👋

Thanks for posting in the GitHub Community, @XinLiShen ! We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you. Good luck!

[ebndev]

Hi @XinLiShen,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding!