App closed in the background on Huawei phones

[make92]

hi,
i was using owntracks on my samsung mobile with android 6 for quite some time without any problems.
since i changed to Huawei P10plus with Android 7 owntracks get closed/crashed after an undefined time.
it seems when the app is in the background it gets sometimes closed/crashed after some hours or days.
i tried the lates version (1.2.3) as well as the beta (1.2.4) same results

all batt. saving settings are disabled for it, so i assume the issue must be somewhere else.

[binarybucks]

I've released 1.2.5 now which includes several fixes. Please report back if the app works better now.
The rewrite for v.2.0 is coming along nicely. It should be much more stable.

[make92]

just installed 1.2.5
will have an eye on it and let you know how its going.
any big changes planed for v.2.0 ?

[binarybucks]

Not regarding functionality besides the way the MQTT connection works.
However, large parts of the app have been rewritten.

[jkvalence]

I have two phones with owntracks connected to cloudmqtt. My phone is running 1.2.5 and my wife is running 1.2.3. Her phone sends updates to cloudmqtt and updates owntracks map as I expect it. My phone is not sending updates most of the time unless I open the front end and sometimes I have two wife entities in my friends, and sometimes I'm in Florida when I'm not. Both phones are configured exactly the same. Any ideas?

[binarybucks]

If you say that they are configured exactly the same, das this include the MQTT client id? Also what devices and Android Versions are you using?

…

Am 01.07.2017 um 04:36 schrieb jkvalence ***@***.***>: I have two phones with owntracks connected to cloudmqtt. My phone is running 1.2.5 and my wife is running 1.2.3. Her phone sends updates to cloudmqtt and updates owntracks map as I expect it. My phone is not sending updates most of the time unless I open the front end and sometimes I have two wife entities in my friends, and sometimes I'm in Florida when I'm not. Both phones are configured exactly the same. Any ideas? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

[make92]

installed yesterday v.1.2.5 and today morning it was closed again.
so same problem still exist for me.

[binarybucks]

Unfortunately I don't see any matching crashes that were reported.
How do you notice that the app is closed? Is the notification no longer shown?

[make92]

there are several things how i noticed it:

• the app icon/indicator on top of the screen is gone
• if i check in APPS owntracks the "force stop" is not available
• no notifications are send

[binarybucks]

Do you have the ongoing notification enabled in the preferences?

[binarybucks]

Could you check if the app is set as "protected app"?
Huawei Phones tend to kill apps agressively without adhering to normal Android standards for background apps.

From a quick Google search it should look like the screenshot below:

[make92]

It's called a bit different in the version I'm using but that's the first thing I checked and enabled.

[jkvalence]

If you say that they are configured exactly the same, das this include the MQTT client id?

Also what devices and Android Versions are you using?

Sorry about the response time. We are using two separate IDs, Users, etc...
We both have LG G6 phones running 7.0

[binarybucks]

@make92 the "ignore battery optimization" doesn't hurt, but it's not the "feature" that disables background closing on Huawei phones. Check if there's something like Phone manager - Battery - Close apps after screen lock. Also, if you find something similar, restart the phone.

[SaikCaskey]

Hey guys, it's in "Advanced Settings"->"Battery Manager"->"Protected Apps"
I notice foreground services are not honoured in unprotected apps. Sounds like you can prompt for protection.
This ignore optimisations thing causes a new headache for me - can we prompt for this to be set? I hope they either open this up to developers more or explain to users that it's actually ridiculous in most cases. Although I've heard that this is common in the Chinese market where users have to be more wary of apps/background tracking/unverified

[make92]

On my Huawei P10 plus this feature is called "ignore battery optimization", however even if you enable owntracks for this it's still closing after some days automatically.
What I figured out is that o other models, like the hornor 8, this is not happening. But that o e jasmine also a different android 7 version.

[SaikCaskey]

@make92 Ignore battery optimisation is not the same as Protected Apps, Android offers this Battery Optimisation on its own

[SaikCaskey]

Also, there is no way to tell if your app is "protected" or not. Does anyone know if the next release of EMUI will have an API for this? Huawei obviously don't email back and I can't find a solid source