[BUG] - Cannot use download data button Dashboards embedded in Experience Builder #258
Labels
Bug
Something isn't working
Dashboard
Pertains to the Dashboard configuration.
Experience Builder
Related to Experience Builder
Which app?
Dashboards
Describe the Device, Operating System, and Browser
Laptop, Windows, Chrome (Version 125.0.6422.141) and Edge (Version 125.0.2535.79 (Official build) (64-bit)
Describe the bug
Our SARCOP Dashboards (Strategic, Tactical, and Team Fact Sheet) when embedded using the HTML Widget in Experience Builder are not allow downloads from Elements using the download icon. This may be related to known BUG-000164612.
In Chrome it completely fails.
Video https://github.com/pjdohertygis/SARCOP/assets/4256979/5a516f71-6a55-4e73-a69e-825a3f21fd6d
In Edge it sometimes downloads the file but the pop-up window is blocked / closes before you can choose where to save it.
Video https://github.com/pjdohertygis/SARCOP/assets/4256979/804e6af3-4626-41e4-b98b-95c1f0408143
Expected Behavior
The download button should show a progress bar, then prompt you to choose where you want to download the content.
https://github.com/pjdohertygis/SARCOP/assets/4256979/922e2c4a-971d-44f3-b4d9-2a4bd319d159
Reproduction Steps & Sample
NOTE: You do need to be signed into ArcGIS Online for the download icon to appear. The items below are shared with Everyone, but you still need to log in for the functionality.
Link: https://experience.arcgis.com/experience/9051a07ffd1947bbb395e9f9b4088f85/page/Tactical/
Link: https://napsg.maps.arcgis.com/apps/dashboards/a6637762c84a47a7958a4e3601cd071f
Other Relevant Info
The current workaround includes teaching the user to open the Dashboard in a new window, outside of the Experience Builder environment. This will require a short addition to our Dashboard training videos and socializing the change while we wait for Esri to (hopefully) fix.
To configure, add a menu bar to the Dashboard header, then drop the www.arcgis.com Dashboard link in as shown below. Note you MUST use the www.arcgis.com URL, not an org specific one because Dashboards prompt an org specific sign-in page which will not work with content shared in interorganization groups (another bug / enhancement that we will report #259)
Priority impact
p2 - emergency!
Impact
This is breaking two or three of our core workflows for FEMA US&R Incident Support Teams and Task Forces (e.g. Situation Reports from the Strategic Dashboard, contact list from the Team Fact Sheet)
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