Postman Not getting launched in windows 10

[shyam2794]

App Details:

The app is not launching , so unable to get the app details .

windows 10 

Issue Report:

The the launch page prevails all the time . The app doesnt start .
4. Screenshots (if applicable)

[sivcan]

@shyam2794 - Are you on the latest version of the app ?
If not then Download Postman and try opening the app ?

If you're on the latest version and experiencing this issue then we'll be needing logs from you.

Steps :

1. Launch the Postman App.
2. In the Menu Bar click on View > Developer > View Dev Tools (Shared)
   Note: Need you to launch the dev tools for the 'Shared' view
3. View > Developer > View Dev Tools (Current View)

Share the console logs as log files for both the dev tool windows.

[shyam2794]

@sivcan Thanks for the response .

1. yes i am downloading the latest version i think so . The one in this URL for windows
   (https://www.getpostman.com/apps) . Am not sure whether this is the latest .

2.Am getting the following error .

requester.js:283536 Uncaught DOMException: Failed to execute 'transaction' on 'IDBDatabase': One of the specified object stores was not found.
at Object.getUnsyncedChanges (file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:283536:20)
at child.loadUnsyncedChanges (file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:274618:18)
at child.initialize (file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:274524:10)
at child.Backbone.Model (file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:81570:21)
at new child (file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:83049:41)
at initializeSync (file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:471571:23)
at file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:471684:7
at Object.onTransactionComplete (file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:283001:5)
at file:///C:/Users/ADMIN/AppData/Local/Postman/app-5.5.3/resources/app.asar/js/requester.js:283129:22

[sivcan]

@shyam2794 - Ohh, were you logged in previously ?
Has all your data been synced previously ?
Can you head over to the Postman Dashboard and check if all your data is there ?

Let me know.

[shyam2794]

@sivcan i am not able to view the dashboard . This is the first time am using postman . will send the screenshot of my dashboard .

[shyam2794]

@sivcan i have updated the previous comment . You can find the screenshot of the dashboard .

[sivcan]

@shyam2794 - Okay
So couple of questions that'll help us to triage this issue faster

1. Were you previously using postman or is this the first time you installed it ?
2. Do you have an account and were logged in or not ? (If you had Postman installed previously)
3. Are you sure you're on the latest version ? Can you head over to the site and download it fresh Download Postman and install it ?

If you are on the latest version, did you download it via the site and still facing the issue ?
or
Did you press the 'Update' button that came up as a new postman version is available ?

[sivcan]

@shyam2794 - Okay you updated the comment that you're using postman for the first time.
When was the last time you downloaded it from our site ?

Was it like the first time you downloaded and it just never booted up ?

[shyam2794]

@sivcan I have cleared all the files related to postman and tried reinstalling it again . It works fine . The app is updated to the latest version 6.0.7 .
Thanks for your help .

I suspect the reason for the bug is i tried to use the postman chrome as the app didnt start in my windows machine and logged in the web app . I signed out from the web app ,removed it from the chrome apps . And re-installed the native app . And it works fine now .

[sweepy84]

Getting the same issue with version 6.1.4 on Windows 10. Getting the below errors about an access token.

If i'm not logged in why wouldnt it ask me to? I just get the never ending loading animation. Tried re-installing no dice.

Looks like a clear bug

Initializing the global config
vendor-shared.js:84989 Initializing settings
vendor-shared.js:79325 Booting waterline models
vendor-shared.js:137973 Object "Successful ORM initialization"
shared.js:353 Migration bailed out due to: EXCEEDED_ATTEMPT
(anonymous) @ shared.js:353
shared.js:5601 create socket bailed sync disabled
vendor-shared.js:97210 User not logged in or there is no access token
vendor-shared.js:96937 Uncaught (in promise) User not logged in or there is no access token
vendor-shared.js:97210 User not logged in or there is no access token
vendor-shared.js:96937 Uncaught (in promise) User not logged in or there is no access token

[thecuriousdev]

Hey @sweepy84 thanks for reporting this issue, I'll look into this, Please help me with these questions,

1. Is it a fresh install or you updated the app from an older version (if so which version of the app)?
2. How you encountered this bug? (When tried to signin, add a new account, etc)
3. Did the issue got resolved in anyway (if so how?), or you are still facing the issue?

[sweepy84]

@thecuriousdev

1. It was an update
2. Same as the original issue post, i just see that screen, never ends loading.
   3 . I didn't want to lose settings/cache etc so after some testing i deleted a few files from "C:\Users\Peter\AppData\Roaming\Postman" argh but dont rememebr which i think its was the "Partition" folder and a handful from the root of that folder like "Preferences" and "settings.json"

This allowed me to see the login screen again, i logged in and all was fine.

[thecuriousdev]

@sweepy84 can you confirm whether all of your data is synced to Postman servers? (You can verify this by going to our dashboard, http://app.getpostman.com/)

If so you can delete C:\Users\Peter\AppData\Roaming\Postman and relaunch the application.

[SamvelRaja]

Closing this for now.
⚠️ Also, We do not recommend deleting files from the app storage. It can lead to unexpected behaviors.

[MiguelAtTweddle]

thecuriousdev's answer did actually work! Thnx

[chuckwade]

I had a similar issue with Windows 10 and Postman 7.0.7. The app would never open. I deleted everything from C:\Users{user name}\AppData\Roaming\Postman and C:\Users{user name}\AppData\Local\Postman

Then I ran the 64-bit installer again (run as administrator) and it is now working.

[naveed1234567]

After downloading Postman i'm getting this error plz help me out to solve this error

[SamvelRaja]

@naveed1234567 could you follow the step specified here? #5681 (comment)