Crash on 2.4 on Mac M1 when trying to add new printer/preset #7655

sungo · 2021-12-31T01:51:56Z

Version

2.4.0+arm64

Operating system type + version

Macbook Air M1 2020, running macOS 12.1

3D printer brand / version + firmware version (if known)

Trying to add a new custom printer

Behavior

I am attempting to add a new printer / preset in 2.4 and experiencing crashes

I entered the configuration assistant via the dropdown in the Printer list in the main view, selected "Add/Remove Printers", then "Add/Remove Presets"
Clicked down to Custom Printer. Ticked "Define a custom printer". Entered a profile name. Hit next.
Select "RepRapFirmware" in the firmware type dialog. Hit next.
Change shape to "Circular" and specify a diameter. Hit next.
Change the nozzle diameter. Next.
Change the nozzle and bed temps. Hit finish.

Always crashes here.

Apple crash log attached.

crash.txt

ziwcam · 2022-01-02T23:42:06Z

Can generalize this crash a bit further, as I experience a similar issue on my Intel iMac (Retina 5K, 27-inch, 2020). (Stack trace nearly identical)

Simply opening the configuration assistant and clicking "Finish" at any point without having an "Original Prusa Mini" configured results in a crash for me.

If I add that printer, I'm able to make my changes without a crash (to include removing that printer). However, subsequent edits via the Configuration Assistant will crash.

bubnikv · 2022-01-05T16:42:41Z

Would you please provide us with the content of our PrusaSlicer configuration directory, so we can open PrusaSlicer, open configuration wizard, follow a prescribed set of steps and get the crash?

We tested on two OSX laptops, one with Intel, the other M1 based with no crash.

bubnikv · 2022-01-07T15:24:34Z

another one
#7583 (comment)

bubnikv · 2022-01-07T15:29:15Z

Would you please provide us with the content of our PrusaSlicer configuration directory, so we can open PrusaSlicer, open configuration wizard, follow a prescribed set of steps and get the crash?

We tested on two OSX laptops, one with Intel, the other M1 based with no crash. As of now we are stumbling in the darkness.

bubnikv · 2022-01-07T16:51:54Z

Would you please try this debug build

https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0+29-issue-7583-universal-gecd10dbc5-202201071631.dmg

You may need to enter

user prusaslicer
password slicer

if a login window opens

Follow these steps

to open PrusaSlicer with command line console. After you open the wizard, you should get something similar to

Just ignore the "[error]" comment, I just made these debugging outputs error outputs to get them out by default. If PrusaSlicer crashes, less than 27 of these lines will be printed out and we will know roughly where it crashes, so we will not stumble in darkness anymore.

Thank you.

ziwcam · 2022-01-07T17:00:59Z

Results from Terminal.

Also, how can I send you my config? I've sanitized my API key, IP address, and recent files. Is there any other personal info in the configs I should be sure to remove?

[2022-01-07 09:58:42.966504] [0x000000010b754e00] [trace]   Initializing StaticPrintConfigs
[2022-01-07 09:58:43.496053] [0x000000010b754e00] [error]   3dx drivers module loading error: dlopen(/Library/Frameworks/3DconnexionClient.framework/3DconnexionClient, 5): image not found
[2022-01-07 09:58:52.083846] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 1
[2022-01-07 09:58:52.083867] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 2
[2022-01-07 09:58:52.083872] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 3
[2022-01-07 09:58:52.083894] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 4
[2022-01-07 09:58:52.083897] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 5
[2022-01-07 09:58:52.083901] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 6
[2022-01-07 09:58:52.083904] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 7
[2022-01-07 09:58:52.083907] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 8
[2022-01-07 09:58:52.083909] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 9
[2022-01-07 09:58:52.083912] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 10
[2022-01-07 09:58:52.083914] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 11
[2022-01-07 09:58:52.083917] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 12
[2022-01-07 09:58:52.083932] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 13
[2022-01-07 09:58:52.083936] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 14
[2022-01-07 09:58:52.083940] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 15
[2022-01-07 09:58:52.083943] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 16
[2022-01-07 09:58:52.083945] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 17
[2022-01-07 09:58:52.083950] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 18
[2022-01-07 09:58:52.083952] [0x000000010b754e00] [error]   ConfigWizard::priv::apply_config 19
zsh: segmentation fault  /Volumes/PrusaSlicer/PrusaSlicer.app/Contents/MacOS/PrusaSlicer
Saving session...

bubnikv · 2022-01-07T17:17:34Z

@ziwcam thanks a lot, we may get there together. I will prepare another debug build tracing what happens after 19.

bubnikv · 2022-01-07T17:38:47Z

@ziwcam Please try this one. Thanks.

https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0+30-issue-7583-universal-g5010f0c2a-202201071726.dmg

ziwcam · 2022-01-07T18:15:47Z

Unfortunately the message didn't change. Ran through twice to make sure I'd grabbed the right build, screenshot to show that the build was correct before this crash.

[2022-01-07 11:07:38.059929] [0x000000011d035e00] [trace]   Initializing StaticPrintConfigs
[2022-01-07 11:07:38.556276] [0x000000011d035e00] [error]   3dx drivers module loading error: dlopen(/Library/Frameworks/3DconnexionClient.framework/3DconnexionClient, 5): image not found
[2022-01-07 11:08:12.308165] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 1
[2022-01-07 11:08:12.308202] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 2
[2022-01-07 11:08:12.308220] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 3
[2022-01-07 11:08:12.308226] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 4
[2022-01-07 11:08:12.308229] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 5
[2022-01-07 11:08:12.308235] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 6
[2022-01-07 11:08:12.308238] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 7
[2022-01-07 11:08:12.308241] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 8
[2022-01-07 11:08:12.308244] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 9
[2022-01-07 11:08:12.308246] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 10
[2022-01-07 11:08:12.308249] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 11
[2022-01-07 11:08:12.308261] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 12
[2022-01-07 11:08:12.308265] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 13
[2022-01-07 11:08:12.308268] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 14
[2022-01-07 11:08:12.308272] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 15
[2022-01-07 11:08:12.308275] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 16
[2022-01-07 11:08:12.308277] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 17
[2022-01-07 11:08:12.308292] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 18
[2022-01-07 11:08:12.308296] [0x000000011d035e00] [error]   ConfigWizard::priv::apply_config 19
zsh: segmentation fault  /Volumes/PrusaSlicer/PrusaSlicer.app/Contents/MacOS/PrusaSlicer
Saving session...

ziwcam · 2022-01-07T18:17:36Z

bubnikv · 2022-01-07T18:38:07Z

@ziwcam
Thanks. Having not received any further output is a hint as well. I may have found the bug.

bubnikv · 2022-01-07T19:06:17Z

Hopefully fixed with 6ff39ef
I will provide a build for testing in 20 minutes.

bubnikv · 2022-01-07T20:15:01Z

@ziwcam Please try this build. It will still produce the debugging output, however it should work now without a crash. Thanks.

https://prusaslicer:slicer@slicerbuilds.prusa3d.com/files/PrusaSlicer-2.4.0+31-issue-7583-universal-g6ff39ef07-202201071958.dmg

epetit91 · 2022-01-07T20:41:34Z

I am having the same problem with 10.12.6 Sierra.
When I open the configuration assistant and directly hit finish, PrusaSlicer crashes.

Crash.txt

ziwcam · 2022-01-07T21:24:20Z

@bubnikv That seems to have worked. Thank you.

andy9a9 · 2022-01-08T07:37:51Z

@bubnikv should this solve #7583 as well?

bubnikv · 2022-01-08T09:11:52Z

@bubnikv <https://github.com/bubnikv> should this solve #7583

<#7583> as well? I think this build already contains fix for #7583, but the fix was different, mentioned in #7583. so 8. 1. 2022 v 8:38 odesílatel Andrej Valek ***@***.***> napsal:

…

@bubnikv <https://github.com/bubnikv> should this solve #7583 <#7583> as well? — Reply to this email directly, view it on GitHub <#7655 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABMPSIZADNENKMHCDU7R4YLUU7SVXANCNFSM5LATGUPQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. You are receiving this because you were mentioned.Message ID: ***@***.***>

andy9a9 · 2022-01-09T16:24:03Z

OK, I can confirm, that now after clicking on "Finish" it didn't crash.

/Volumes/PrusaSlicer/PrusaSlicer.app/Contents/MacOS$ ./PrusaSlicer
[2022-01-09 17:22:10.057497] [0x0000000104a24580] [trace]   Initializing StaticPrintConfigs
[2022-01-09 17:22:10.351403] [0x0000000104a24580] [error]   3dx drivers module loading error: dlopen(/Library/Frameworks/3DconnexionClient.framework/3DconnexionClient, 0x0005): tried: '/Library/Frameworks/3DconnexionClient.framework/3DconnexionClient' (no such file), '/System/Library/Frameworks/3DconnexionClient.framework/3DconnexionClient' (no such file)
[2022-01-09 17:22:25.954027] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 1
[2022-01-09 17:22:25.954055] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 2
[2022-01-09 17:22:25.954059] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 3
[2022-01-09 17:22:25.954062] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 4
[2022-01-09 17:22:25.954064] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 5
[2022-01-09 17:22:25.954067] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 6
[2022-01-09 17:22:25.954070] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 7
[2022-01-09 17:22:25.954071] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 8
[2022-01-09 17:22:25.954073] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 9
[2022-01-09 17:22:25.954074] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 10
[2022-01-09 17:22:25.954075] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 11
[2022-01-09 17:22:25.954083] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 12
[2022-01-09 17:22:25.954085] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 13
[2022-01-09 17:22:25.954087] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 14
[2022-01-09 17:22:25.954090] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 15
[2022-01-09 17:22:25.954092] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 16
[2022-01-09 17:22:25.954093] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 17
[2022-01-09 17:22:25.954099] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 18
[2022-01-09 17:22:25.954100] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 19
[2022-01-09 17:22:25.954103] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 20
[2022-01-09 17:22:25.954106] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 21
[2022-01-09 17:22:25.954108] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 22
[2022-01-09 17:22:25.954111] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 23
[2022-01-09 17:22:25.954118] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 24
[2022-01-09 17:22:25.954120] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 25
[2022-01-09 17:22:25.954122] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 26
[2022-01-09 17:22:25.954126] [0x0000000104a24580] [error]   ConfigWizard::priv::apply_config 27

bubnikv · 2022-01-10T07:29:03Z

Fixed with c5d1e24

Thanks for all involved, especially to @ziwcam for help with debugging.

sungo changed the title ~~Crash on 2.4 on Mac M1 when trying to add new printer~~ Crash on 2.4 on Mac M1 when trying to add new printer/preset Dec 31, 2021

bubnikv mentioned this issue Jan 7, 2022

PrusaSlicer 2.4 crashes when I quit #7583

Closed

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Crash on 2.4 on Mac M1 when trying to add new printer/preset #7655

Crash on 2.4 on Mac M1 when trying to add new printer/preset #7655

sungo commented Dec 31, 2021

ziwcam commented Jan 2, 2022

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bubnikv commented Jan 8, 2022 via email

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bubnikv commented Jan 10, 2022

Crash on 2.4 on Mac M1 when trying to add new printer/preset #7655

Crash on 2.4 on Mac M1 when trying to add new printer/preset #7655

Comments

sungo commented Dec 31, 2021

Version

Operating system type + version

3D printer brand / version + firmware version (if known)

Behavior

ziwcam commented Jan 2, 2022

bubnikv commented Jan 5, 2022

bubnikv commented Jan 7, 2022

bubnikv commented Jan 7, 2022

bubnikv commented Jan 7, 2022

ziwcam commented Jan 7, 2022

bubnikv commented Jan 7, 2022

bubnikv commented Jan 7, 2022

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andy9a9 commented Jan 8, 2022

bubnikv commented Jan 8, 2022 via email

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bubnikv commented Jan 10, 2022

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