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Account recovery request #4722

Closed
3 tasks done
dotpyi opened this issue Sep 9, 2024 · 3 comments
Closed
3 tasks done

Account recovery request #4722

dotpyi opened this issue Sep 9, 2024 · 3 comments
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account-recovery Users needing assistance with account recovery

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@dotpyi
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dotpyi commented Sep 9, 2024

PyPI Username

optimizean

Reason for request

Lost access to email address

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@dotpyi dotpyi added the account-recovery Users needing assistance with account recovery label Sep 9, 2024
@Thespi-Brain
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Hi @dotpyi,

Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (#4722). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain added status: awaiting response Needs more information before proceeding and removed status: awaiting response Needs more information before proceeding labels Sep 10, 2024
@Thespi-Brain
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Hi @dotpyi,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@dotpyi dotpyi closed this as completed Sep 16, 2024
@Thespi-Brain Thespi-Brain reopened this Sep 16, 2024
@Thespi-Brain
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Hi @dotpyi,

Thanks for completing the verification process. The verification was successful! I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

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Labels
account-recovery Users needing assistance with account recovery
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