On the main page of the app, end users of the service can submit support ticket requests. Necessary fields include name, email and a description of the problem they are experiencing.
On a separate page, the backend admin panel, support staff can see a list summary of each ticket, including status. Support staff can drill down into the ticket to access a detailed description and respond to any ticket, as well as update the status of the ticket. Possible statuses are “new”, “in progress”, and “resolved”.
Here is the link to the live site on Heroku.