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[Customer Query] Files wont play on iPhone after transcoding #78

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kjnanda opened this issue Jan 28, 2019 · 0 comments
Closed

[Customer Query] Files wont play on iPhone after transcoding #78

kjnanda opened this issue Jan 28, 2019 · 0 comments
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@kjnanda
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kjnanda commented Jan 28, 2019

I am able to reproduce the issue what the customer had mentioned with his test data file for i-devices.

@SID177 Please look into this. I have asked for debug log to the customer. Will share that here once I will get the reply on the ticket.

Files wont play on iPhone

Please check this visual.

  1. https://goo.gl/fJtq2f
  2. https://goo.gl/CokhJQ

Note :

I also checked the same thing on the demo site mov file and that works fine for me for i-devices. But could not play the file on iphone x the customer shared.

@rtCamp rtCamp deleted a comment from kjnanda Feb 22, 2019
@SID177 SID177 closed this as completed Feb 22, 2019
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