Unable to import new file

[katecruser]

When I click on a "Select Import File" I can browse my file structure and then click ok. I see the orange bar go to 100%, it should then show up below where I can hit "Process."

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After I choose the file, the application stays @ the Orange Bar with 100%, I have let it sit for a few min (importing 22 assets BTW). If I refresh the page, the bar disappears.

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• I have enabled debug mode
• I have read checked the Common Issues page

---

• Version of Snipe-IT you're running
  3.6.3

• What OS and web server you're running Snipe-IT on
  Windows 2012 R2

• What method you used to install Snipe-IT (install.sh, manual installation, docker, etc)
  Manual (web developer @ my company did it twice)

• WITH DEBUG TURNED ON, if you're getting an error in your browser, include that error - no just a warning saying DEBUG is turned on.

• What specific Snipe-IT page you're on, and what specific element you're interacting with to trigger the error
  /Hardware/Import

• If a stacktrace is provided in the error, include that too.
  N/A

• Any errors that appear in your browser's error console.
  Attached.
  
  

• Confirm whether the error is reproduceable on the demo.
  No

• Include any additional information you can find in app/storage/logs and your webserver's logs.

• Include what you've done so far in the installation, and if you got any error messages along the way.
  We got our Proof of Concept up and running, I imported 1k assets. The same person who created the POC moved it all into a production server. (I then removed those assets), started my official naming convention for the Locations. I was able to import one section of assets, I did a mis0key, did not actually import them, then started getting these errors.

• Indicate whether or not you've manually edited any data directly in the database
  No - Using MY SQL.

***Any help is greatly appreciated. Thank You.

[snipe]

Include any additional information you can find in app/storage/logs and your webserver's logs.

[katecruser]

So sorry! Here you go.
laravel.pdf

[snipe]

Can you clear that log file out, try what you were trying to do again, and then paste the contents in here (no PDF or attachments please). There is a lot of noise in that file, so it's hard to tell what's related to this specific issue. My guess is that it's a directory permissions issue.

[katecruser]

I hope this helps.
[2017-02-08 12:30:57] production.ERROR: LogicException: Unable to guess the mime type as no guessers are available (Did you enable the php_fileinfo extension?) in C:\inetpub\wwwroot\vendor\symfony\http-foundation\File\MimeType\MimeTypeGuesser.php:135
Stack trace:
#0 C:\inetpub\wwwroot\vendor\symfony\http-foundation\File\File.php(79): Symfony\Component\HttpFoundation\File\MimeType\MimeTypeGuesser->guess('C:\Windows\Temp...')
#1 C:\inetpub\wwwroot\app\Http\Controllers\AssetsController.php(889): Symfony\Component\HttpFoundation\File\File->getMimeType()
#2 [internal function]: App\Http\Controllers\AssetsController->postAPIImportUpload(Object(App\Http\Requests\AssetFileRequest))
#3 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9424): call_user_func_array(Array, Array)
#4 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9486): Illuminate\Routing\Controller->callAction('postAPIImportUp...', Array)
#5 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9466): Illuminate\Routing\ControllerDispatcher->call(Object(App\Http\Controllers\AssetsController), Object(Illuminate\Routing\Route), 'postAPIImportUp...')
#6 [internal function]: Illuminate\Routing\ControllerDispatcher->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#7 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#8 C:\inetpub\wwwroot\app\Http\Middleware\Authenticate.php(45): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#9 [internal function]: App\Http\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure))
#10 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#11 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#12 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#13 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#14 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9948): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#15 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9467): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#16 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9454): Illuminate\Routing\ControllerDispatcher->callWithinStack(Object(App\Http\Controllers\AssetsController), Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request), 'postAPIImportUp...')
#17 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(8524): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request), 'App\Http\Contro...', 'postAPIImportUp...')
#18 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(8511): Illuminate\Routing\Route->runController(Object(Illuminate\Http\Request))
#19 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(8225): Illuminate\Routing\Route->run(Object(Illuminate\Http\Request))
#20 [internal function]: Illuminate\Routing\Router->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#21 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#22 C:\inetpub\wwwroot\app\Http\Middleware\CheckPermissions.php(28): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#23 [internal function]: App\Http\Middleware\CheckPermissions->handle(Object(Illuminate\Http\Request), Object(Closure), 'assets.view')
#24 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#25 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#26 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#27 C:\inetpub\wwwroot\app\Http\Middleware\Authenticate.php(45): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#28 [internal function]: App\Http\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure))
#29 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#30 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#31 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#32 C:\inetpub\wwwroot\app\Http\Middleware\CheckForTwoFactor.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#33 [internal function]: App\Http\Middleware\CheckForTwoFactor->handle(Object(Illuminate\Http\Request), Object(Closure))
#34 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#35 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#36 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#37 C:\inetpub\wwwroot\app\Http\Middleware\CheckLocale.php(42): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#38 [internal function]: App\Http\Middleware\CheckLocale->handle(Object(Illuminate\Http\Request), Object(Closure))
#39 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#40 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#41 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#42 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(3225): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#43 [internal function]: Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle(Object(Illuminate\Http\Request), Object(Closure))
#44 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#45 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#46 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#47 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(13213): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#48 [internal function]: Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle(Object(Illuminate\Http\Request), Object(Closure))
#49 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#50 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#51 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#52 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(13150): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#53 [internal function]: Illuminate\Cookie\Middleware\EncryptCookies->handle(Object(Illuminate\Http\Request), Object(Closure))
#54 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#55 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#56 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#57 C:\inetpub\wwwroot\app\Http\Middleware\Authenticate.php(45): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#58 [internal function]: App\Http\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure))
#59 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#60 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#61 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#62 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#63 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9948): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#64 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(8226): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#65 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(8217): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#66 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(8207): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#67 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(2419): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#68 [internal function]: Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http{closure}(Object(Illuminate\Http\Request))
#69 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#70 C:\inetpub\wwwroot\vendor\barryvdh\laravel-debugbar\src\Middleware\Debugbar.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#71 [internal function]: Barryvdh\Debugbar\Middleware\Debugbar->handle(Object(Illuminate\Http\Request), Object(Closure))
#72 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#73 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#74 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#75 C:\inetpub\wwwroot\app\Http\Middleware\CheckForDebug.php(25): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#76 [internal function]: App\Http\Middleware\CheckForDebug->handle(Object(Illuminate\Http\Request), Object(Closure))
#77 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#78 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#79 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#80 C:\inetpub\wwwroot\vendor\fideloper\proxy\src\TrustProxies.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#81 [internal function]: Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#82 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#83 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#84 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#85 C:\inetpub\wwwroot\app\Http\Middleware\CheckForSetup.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#86 [internal function]: App\Http\Middleware\CheckForSetup->handle(Object(Illuminate\Http\Request), Object(Closure))
#87 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#88 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#89 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#90 C:\inetpub\wwwroot\app\Http\Middleware\NosniffGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#91 [internal function]: App\Http\Middleware\NosniffGuard->handle(Object(Illuminate\Http\Request), Object(Closure))
#92 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#93 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#94 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#95 C:\inetpub\wwwroot\app\Http\Middleware\XssProtectHeader.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#96 [internal function]: App\Http\Middleware\XssProtectHeader->handle(Object(Illuminate\Http\Request), Object(Closure))
#97 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#98 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#99 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#100 C:\inetpub\wwwroot\app\Http\Middleware\FrameGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#101 [internal function]: App\Http\Middleware\FrameGuard->handle(Object(Illuminate\Http\Request), Object(Closure))
#102 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#103 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#104 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#105 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(13474): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#106 [internal function]: Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#107 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#108 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#109 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#110 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(11964): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#111 [internal function]: Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#112 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#113 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#114 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#115 C:\inetpub\wwwroot\vendor\misterphilip\maintenance-mode\src\MisterPhilip\MaintenanceMode\Http\Middleware\CheckForMaintenanceMode.php(145): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#116 [internal function]: MisterPhilip\MaintenanceMode\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#117 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9963): call_user_func_array(Array, Array)
#118 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#119 C:\inetpub\wwwroot\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#120 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#121 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(9948): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#122 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(2366): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#123 C:\inetpub\wwwroot\bootstrap\cache\compiled.php(2350): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#124 C:\inetpub\wwwroot\public\index.php(59): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#125 {main}

[snipe]

[2017-02-08 12:30:57] production.ERROR: LogicException: Unable to guess the mime type as no guessers are available (Did you enable the php_fileinfo extension?) i

You have to install the fileinfo extension. https://snipe-it.readme.io/docs/requirements