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Customer Service Bot

Customer Service Bot collects data from the user input to create a ticket in a ticketing system.

Crated using Bot Framework v4: Bot Framework

Prerequisites

  • .NET Core SDK version 2.2

    # determine dotnet version
dotnet --version

To try this sample

  • In a terminal, navigate to ServiceDeskBot

    # change into project folder
cd # ServiceDeskBot

  • Run the bot from a terminal or from Visual Studio, choose option A or B.

    A) From a terminal

    # run the bot
dotnet run

    B) Or from Visual Studio

    • Launch Visual Studio
    • File -> Open -> Project/Solution
    • Navigate to ServiceDeskBot folder
    • Select ServiceDeskBot.csproj file
    • Press F5 to run the project

Testing the bot using Bot Framework Emulator

Bot Framework Emulator is a desktop application that allows bot developers to test and debug their bots on localhost or running remotely through a tunnel.

  • Install the Bot Framework Emulator version 4.3.0 or greater from here

Connect to the bot using Bot Framework Emulator

  • Launch Bot Framework Emulator
  • File -> Open Bot
  • Enter a Bot URL of http://localhost:3978/api/messages

Deploy the bot to Azure

To learn more about deploying a bot to Azure, see Deploy your bot to Azure for a complete list of deployment instructions.

Further reading