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Send mail to agent when new ticket is created #9

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balping opened this issue Sep 5, 2015 · 1 comment
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Send mail to agent when new ticket is created #9

balping opened this issue Sep 5, 2015 · 1 comment
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@balping
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balping commented Sep 5, 2015

If a new ticket is (automatically) assigned to an agent, they should be notified by email. Since you already added email support I don't think it was a very complicated thing
@thekordy
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thekordy commented Sep 5, 2015 via email

thekordy added a commit that referenced this issue Sep 5, 2015
@thekordy
notify agent when ant ticket is assigned/transferred to him as sugges…
fbc7317 
…ted in #9
thekordy added a commit that referenced this issue Sep 5, 2015
@thekordy
fixed to send notification to only the agent and to not include the t…
0b81f29 
…icket owner #9
@lion2486 lion2486 mentioned this issue Nov 10, 2016
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@Shalto Shalto mentioned this issue Apr 4, 2019
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@balping @thekordy