OTRS - Auto assigning incoming ticket (from email) to the agent.
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Updated
Mar 27, 2024 - Perl
OTRS - Auto assigning incoming ticket (from email) to the agent.
Glpi script to register/close tickets based on icinga/nagios/icinga2 alerts
OTRS - Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.
Check Config Item (ci) expiring date and if within current month and next 1/2/3 month , create ticket to notify agent.
Add a description, image, and links to the ticket topic page so that developers can more easily learn about it.
To associate your repository with the ticket topic, visit your repo's landing page and select "manage topics."