Installation never finish

[1aigaisa]

Bug report

Title

When installing, in the last step, it is perpetually "please wait while..."

Issue Description

I get this error:
Uncaught PHP Exception Doctrine\DBAL\Exception\TableNotFoundException: "An exception occurred while executing 'SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1' with params ["ROLE_SUPER_ADMIN"]: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'SATGM2.uv_support_role' doesn't exist" at /var/www/html/uvdesk/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 42

Preconditions

Installed in Oracle VM (3,5Gb, 2 proccesors) Maybe is it short??
The VM has a bridged adaptor so I can access to the website from any other PC in the LAN using IP/uvdesk/public The installation hangs if I try from other computer or from the localhost
PHP 7.3.17
Symphony 4.3.8

1. framework Version.
2. Commit id.

Steps to reproduce

It is important to provide a set of clear steps to reproduce this bug.If relevant please include code samples.

1. step1
2. step2

Expected result

Tell us what should happen.

• [Screenshots, logs or description]

Actual result

Tell us what happens instead.

• [points....]

[papnoisanjeev]

@1aigaisa

Please provide read and write permission for these folder and file of this project.

For .env file – chmod 777 -R path of .env file of UVdesk project
For var folder -chmod 777 -R path of var folder of UVdesk project
For config folder – chmod 777 -R path of config folder of UVdesk project

Increase max_execution_time in php.ini file (make it 60 or more) which is by default 30sec check here to change this.

Finally restart your server and setup project again.

Check this blog for more info: https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/

If still issue persist you can create a ticket here.

[gonzalomartinrios]

@1aigaisa have you been able to install it successfully?

[1aigaisa]

Hi finally yes, it was the max_execution_time , but finally after 1 week installing we will for the SaaS version. Thank you!

[hoan3108]

@gonzalomartinrios did you resolved the error 500.please guide to me. I meet same problem

[vipin-shrivastava]

@hoan3108
can you please share screenshots ? so that we can understand well your issues.

[hoan3108]

Thank you. My error is Like this Vào 13:05, T.2, 28 Th6, 2021 Vipin Shrivastava ***@***.***> đã viết:

…

@hoan3108 <https://github.com/hoan3108> can you please share screenshots ? so that we can understand well your issues. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#257 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUUTZC2RD3N5KRKHSNM4DZTTVAGK7ANCNFSM4MNMDTJA> .

[hoan3108]

Hi! I need your support, i install uvdesk on centos 7, i have met the problem in the step 4/5 of the final installation. The snapshot and the steps are attached below Thank you and please support me soon! Vào Th 2, 28 thg 6, 2021 vào lúc 13:05 Vipin Shrivastava < ***@***.***> đã viết:

…

@hoan3108 <https://github.com/hoan3108> can you please share screenshots ? so that we can understand well your issues. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#257 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUUTZC2RD3N5KRKHSNM4DZTTVAGK7ANCNFSM4MNMDTJA> .

[vipin-shrivastava]

@hoan3108
I didn't found your attach snapshot here ?

[hoan3108]

I sent again 4 snapshot Vào Th 3, 29 thg 6, 2021 vào lúc 00:30 Vipin Shrivastava < ***@***.***> đã viết:

…

@hoan3108 <https://github.com/hoan3108> I didn't found your attach snapshot here ? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#257 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUUTZC3GDFSMSK44IXDKLJ3TVCWTXANCNFSM4MNMDTJA> .

[vipin-shrivastava]

@hoan3108
Where are you adding the snapshots?
Are you reply GitHub through email ?
I didn't get any snapshots . Please add snapshot in reply also make reply from GitHub web .

[hoan3108]

Did you get the picture? Vào 00:38, T.3, 29 Th6, 2021 Hoan Vu ***@***.***> đã viết:

…

I sent again 4 snapshot Vào Th 3, 29 thg 6, 2021 vào lúc 00:30 Vipin Shrivastava < ***@***.***> đã viết: > @hoan3108 <https://github.com/hoan3108> > I didn't found your attach snapshot here ? > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub > <#257 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AUUTZC3GDFSMSK44IXDKLJ3TVCWTXANCNFSM4MNMDTJA> > . >

[hoan3108]

I reply your email with attached files Vào 00:42, T.3, 29 Th6, 2021 Vipin Shrivastava ***@***.***> đã viết:

…

@hoan3108 <https://github.com/hoan3108> Where are you adding the snapshots? Are you reply GitHub through email ? I didn't get any snapshots . Please add snapshot in reply also make reply from GitHub web . — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#257 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUUTZC4S3HM5Y5M5FMDX3BLTVCYBDANCNFSM4MNMDTJA> .

[gdandersson]

Same error here. Tried changing to 60 seconds, but.. the error happens after 3s, so can't see that being the error.

It gets to step 4 (of 5).

The only table that's actually created in the database is "migration_versions".

Attaching screenshot of Symfony Profiler

: