Tele-Marketing Sales Prediction: Classification Problem

This case-study was given by Desicison Point

Case-Study : Oasis Problem Statement

Company X relies upon telemarketing to sell products.

Your project lead wants to utilize the opportunity and prepare a business development case for predictive modeling assignment. The lead has asked you to explore different available techniques and prepare a few slides on the technique which can be implemented on the business. The lead has also requested you to prepare the objective of the model, list additional data requirement and briefly describe the model- include steps and possible impact on the business.

The column headers are self-explanatory, with the 'Sale' column indicating whether a sale was made or not when Agent X called the customer.

Data Description

Sno	Variables	Description
1	Call_ID	Customer Call ID
2	Sale	Did Sale Happend?
3	Agent_ID	ID of Agent
4	Age	Age of Customer
5	Product_ID	ID of Product
6	Timezone	Timezone where call was made
7	Phone_code	Customer's Phone Code
8	First_Name	Customer's First Name
9	Last_Name	Customer's First Name
10	Area_Code	Location Code of Customer
11	Gender	Customer's Gender
12	Call_Count	Calls made to customer by Agent X

Methodology

• Data - Preprocessing

  • Feature Creation and Preparation
  • Outlier Treatment
  • Imputation Method

• Model Preparation and Algorithms

  • Sampling Techniques
    • Over sampling
    • SMOTE
    • SMOTE Tomek
  • Modelling Algorithms
    • Random Forest
    • XGBOOST

Results

Mno	Model	Sampling Method	Accuracy	F1 Score	Recall	ROC-AUC	PR-AUC
1	RF	Upsample	0.892	0.105	0.071	0.522	0.180
2	RF	SMOTE	0.901	0.071	0.040	0.514	0.175
3	RF	SMOTE Tomek	0.901	0.069	0.041	0.513	0.174
4	XGBOOST	Upsample	0.618	0.189	0.495	0.562	0.328
5	XGBOOST	SMOTE	0.909	0.030	0.016	0.506	0.213
6	XGBOOST	SMOTE Tomek	0.909	0.030	0.016	0.506	0.213