Video playback constantly stops/pauses on iOS devices. #6330

Robbcode · 2019-11-23T16:08:58Z

Description

Video playback of MP4 x264/aac file will stop/pause playback shortly after started, if manually unpaused playback will stop again shortly afterwards.

Stop/Pause can happen as quickly as 14 seconds in to playback.

Steps to reproduce

Explain in detail the exact steps necessary to reproduce the issue.

Load page on iOS with videojs and mp4 x264/aac video.
Press to start playback on iOS device.

Results

Expected

Video playback of MP4 file should be uninterrupted.

Actual

Video playback of MP4 stops/pauses repeatedly.

Error output

Browser console shows no errors.

Additional Information

I have reproduced the problem on Firefox desktop v70 and setting user agent string to iOS.

what version of videojs does this occur with?

videojs v7.7.0 - v7.7.1

The problem does not seem to happen on version before theses.

browsers / OSes

iPhone/iPad.
iPhone; CPU iPhone OS 12_4_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.2 Mobile/15E148 Safari/604.1

Firefox desktop v70.0 with user agent changed to same as above seem to reproduce the problem as well.

plugins

No plugins

welcome · 2019-11-23T16:09:00Z

👋 Thanks for opening your first issue here! 👋

If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can.
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gkatsev · 2019-11-26T20:00:01Z

Do you have the file that you're having issues with? Locally, I do not have any issues with mp4 files with h264 and aac codecs in them. It's likely that you need to re-transcode your file.

woniuzfb · 2019-11-27T11:02:37Z

+1 same issue here using it for HLS no such issue before

"Mozilla/5.0 (iPhone; CPU iPhone OS 13_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/78.0.3904.84 Mobile/15E148 Safari/604.1"

DispatchCommit · 2019-12-02T09:56:44Z

What tech are you using for your player? Are you overriding the native player for any (all?) browsers? Does changing the overrideNative value fix the issue?

// Create video.js player
this.player = videojs('streamplayer', {
  // ...
  html5: {
    hls: {
      overrideNative: !videojs.browser.IS_SAFARI,
      // ...
    },
  },
});

woniuzfb · 2019-12-02T11:47:56Z

Are you overriding the native player for any (all?) browsers? Does changing the overrideNative value fix the issue?

overrideNative: true
No.It didn't fix the issue.
Chrome/Safari/all browsers on ios happens

aaronsoulliere · 2019-12-02T20:07:00Z

reverting to 7.6.6 resolved this issue for now.

with 7.7.1, overrideNative didn't help
'nativeAudioTracks': false, 'nativeVideoTracks': false, 'hls': { 'overrideNative': true }

jb-alvarado · 2019-12-03T20:46:22Z

Same problem here with hls live stream, 7.6.6 works, but not 7.7.1 except Firefox.

mrbatista · 2019-12-04T17:16:31Z

Same problem with video.js 7.7.1 and hls stream on iOS.
Confirm that works correctly with version 7.6.6.

samueleastdev · 2019-12-16T12:19:40Z

Same problem constantly pausing on IOS, ill set up a demo. I'm not getting any errors in the console Safari developer debug when connecting my phone via usb.

samueleastdev · 2019-12-16T12:29:19Z

Can also confirm the issue is not present on 7.6.6.

gkatsev · 2019-12-17T17:15:34Z

A demo would be great. Is there a specific iOS version and device combination that this happens on? I've not been able to reproduce locally. If someone who has it reliably able to go through the commits via git bisect (v7.6.6...v7.7.1) that would be highly appreciated.

hlibmykhailov · 2019-12-18T07:37:05Z

A demo would be great. Is there a specific iOS version and device combination that this happens on? I've not been able to reproduce locally. If someone who has it reliably able to go through the commits via git bisect (v7.6.6...v7.7.1) that would be highly appreciated.

Have same problems on any iOS device only on versions above 7.6.6
On 7.6.6 works well.

jb-alvarado · 2019-12-18T08:37:58Z

Here is a demo:
https://srs2.ad-europa.org/demo/
Tested devices are iPhone 5, iPhone 8 and iPhone 10 (X).

When you go a bit back in time, it works better.

supermoos · 2019-12-18T10:59:02Z

Seeing the same issue on iPad Pro, iOS 13.2

mister-ben · 2019-12-18T12:12:47Z

@jb-alvarado thank you for the reproducible example. It's vastly more useful than all the "same issue" comments.

Safari seems confused about the DVR window with this video. It starts showing about -26:40:45 but changes to -59:43 after it freezes. There may be an issue with the stream itself but it's likely that c791cd8 is the cause of the pause in reaction to that.

Your video is live HLS. No idea if that's representative of all the reports here. The first description mentions MP4 so not necessarily the same problem. Don't know if the others were live, some mention HLS.

jb-alvarado · 2019-12-19T08:24:55Z

I have here now also a demo with an mp4 file:
https://srs2.ad-europa.org/demo/mp4.html
By me it stops to, after two minutes.

gkatsev · 2019-12-19T18:59:45Z

While we investigate, I've set latest on npm to 7.6.6.

gkatsev · 2019-12-19T19:00:43Z

Oh, I guess it's still latest. We'll make sure that this is resolved before a 7.7 release branch is promoted to latest.

gkatsev · 2019-12-20T17:20:24Z

By the way, I've reproduced this and I'm looking into it. Not exactly sure why I couldn't reproduce before.

… buffer is available (#6199)" This reverts commit c791cd8. Fixes #6330

… buffer is available (#6199)" (#6373) This reverts commit c791cd8. Fixes #6330

gkatsev · 2019-12-24T16:43:23Z

I'm releasing Video.js 7.7.4 which reverts the previous change. If you haven't downgraded yet, consider trying this version out.

gkatsev · 2019-12-24T16:47:38Z

It's up as next on npm and I also published it on our CDN https://vjs.zencdn.net/7.7.4/video.js (or video.min.js)

naanlizard · 2020-01-30T02:07:35Z

FWIW with 7.7.4 I'm still seeing this bug, regardless of overridenative setting, with an hls live stream with both the latest ios safari and desktop macos safari

This was referenced Dec 20, 2019

Apply the IOS headphone disconnect patch only after successful playback #6354

Closed

play .ts stream will auto pause in iphone safari #6367

Closed

gkatsev added a commit that referenced this issue Dec 23, 2019

revert: Revert "fix(iOS): pause player on suspend or stalled if extra…

92acc56

… buffer is available (#6199)" This reverts commit c791cd8. Fixes #6330

gkatsev mentioned this issue Dec 23, 2019

revert: Revert "fix(iOS): pause player on suspend or stalled if extra buffer is available (#6199)" #6373

Merged

gkatsev closed this as completed in #6373 Dec 24, 2019

gkatsev added a commit that referenced this issue Dec 24, 2019

revert: Revert "fix(iOS): pause player on suspend or stalled if extra…

17d8046

… buffer is available (#6199)" (#6373) This reverts commit c791cd8. Fixes #6330

This was referenced Mar 19, 2020

[Snyk] Upgrade video.js from 7.4.1 to 7.7.5 videojs/videojs-playlist#173

Closed

[Snyk] Upgrade video.js from 7.6.6 to 7.7.5 videojs/videojs-errors#192

Closed

github-actions bot locked as resolved and limited conversation to collaborators May 25, 2022

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Video playback constantly stops/pauses on iOS devices. #6330

Video playback constantly stops/pauses on iOS devices. #6330

Robbcode commented Nov 23, 2019 •

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welcome bot commented Nov 23, 2019

gkatsev commented Nov 26, 2019

woniuzfb commented Nov 27, 2019 •

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DispatchCommit commented Dec 2, 2019

woniuzfb commented Dec 2, 2019

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samueleastdev commented Dec 16, 2019 •

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supermoos commented Dec 18, 2019

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gkatsev commented Dec 20, 2019

gkatsev commented Dec 24, 2019

gkatsev commented Dec 24, 2019

naanlizard commented Jan 30, 2020 •

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Video playback constantly stops/pauses on iOS devices. #6330

Video playback constantly stops/pauses on iOS devices. #6330

Comments

Robbcode commented Nov 23, 2019 • edited Loading

Description

Steps to reproduce

Results

Expected

Actual

Error output

Additional Information

plugins

welcome bot commented Nov 23, 2019

gkatsev commented Nov 26, 2019

woniuzfb commented Nov 27, 2019 • edited Loading

DispatchCommit commented Dec 2, 2019

woniuzfb commented Dec 2, 2019

aaronsoulliere commented Dec 2, 2019

jb-alvarado commented Dec 3, 2019

mrbatista commented Dec 4, 2019 • edited Loading

samueleastdev commented Dec 16, 2019 • edited Loading

samueleastdev commented Dec 16, 2019

gkatsev commented Dec 17, 2019

hlibmykhailov commented Dec 18, 2019 • edited Loading

jb-alvarado commented Dec 18, 2019 • edited Loading

supermoos commented Dec 18, 2019

mister-ben commented Dec 18, 2019

jb-alvarado commented Dec 19, 2019 • edited Loading

gkatsev commented Dec 19, 2019

gkatsev commented Dec 19, 2019

gkatsev commented Dec 20, 2019

gkatsev commented Dec 24, 2019

gkatsev commented Dec 24, 2019

naanlizard commented Jan 30, 2020 • edited Loading

Robbcode commented Nov 23, 2019 •

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woniuzfb commented Nov 27, 2019 •

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mrbatista commented Dec 4, 2019 •

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samueleastdev commented Dec 16, 2019 •

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hlibmykhailov commented Dec 18, 2019 •

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jb-alvarado commented Dec 18, 2019 •

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jb-alvarado commented Dec 19, 2019 •

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naanlizard commented Jan 30, 2020 •

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