I'm a business systems and client-facing technology professional transitioning into technical account management, implementation, solutions consulting, and increasingly technical product work.
My background combines complex customer support, consultative communication, Salesforce reporting, workflow automation, and hands-on business operations. I enjoy turning messy processes and data into practical tools people can understand and use.
- Building JMG Operations Intelligence, a sanitized Python workflow that validates product data, models unit economics, flags operational risks, and generates a browser-ready decision dashboard.
- Strengthening my Python, web development, Git/GitHub, and software-design fundamentals through practical projects.
- Exploring responsible ways to use AI-assisted development for business systems, internal tools, and customer-facing workflows.
- Business systems: Salesforce, CRM reporting, workflow design, process improvement
- Technical: Python, Ruby, HTML, Git/GitHub, Excel, VBA
- Delivery: requirements gathering, troubleshooting, customer education, cross-functional coordination
I use AI tools as development collaborators, while remaining responsible for the problem definition, requirements, testing, validation, tradeoffs, and final result. My portfolio distinguishes current AI-assisted work from older course and independent projects.
Many of the public Ruby repositories here were created during my earlier full-stack development training. I'm keeping them as an honest archive of that foundation while I replace the pinned selection with current, documented work.