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Can't start windows installer #585

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enews opened this issue Aug 24, 2024 · 16 comments
Closed
1 task done

Can't start windows installer #585

enews opened this issue Aug 24, 2024 · 16 comments

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@enews
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enews commented Aug 24, 2024

What happened?

Upon running the installer setup wizard, I get hit with this error message:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Can't seem to find anything related to this in the issues.
image

Reproducible?

  • I have checked that this issue cannot be reproduced on Mozilla Firefox.

Version

Optimized

Severity impact

Low

What platform are you seeing the problem on?

Windows

Relevant log output

No response

@NOCanoa
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NOCanoa commented Aug 24, 2024

can u try generic version?

@enews
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enews commented Aug 24, 2024

image hiya, same issues still with the generic version. according to the docs my computer should be able to use the regular version though.

@NOCanoa
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NOCanoa commented Aug 24, 2024

Next version will be out later today, let me know if it works whit that one.

@enews
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enews commented Aug 24, 2024

yep i'll check it out. Hope it gets fixed so i can try the browser out!

@Suman2023
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Suman2023 commented Aug 24, 2024

I think it already works. Downloaded it just a minute ago from the official website and it works. Windows 11 Home version 23H2 here:
image

@enews
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enews commented Aug 25, 2024

Heya @NOCanoa Just tried the new build, it still throws the same error.

@NOCanoa
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NOCanoa commented Aug 25, 2024

Could u have a look at win defender , is he doing something or deleting stuff?

@enews
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enews commented Aug 25, 2024

Can't really see anything specific where this may be causing an issue, is there any setting you recommend me looking at? Could this also be because there isn't any signed cert?

@ch4og
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ch4og commented Aug 25, 2024

This looks like a problem with user's local policies, I don't think it's a browser problem

@mauro-balades
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It's possible that it's being restricted by your computer, like you are using some sort of company computer where you dont have permissions? Try running it with administrator

@enews
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enews commented Aug 25, 2024

I am using a computer that's enrolled under a policy, and I'm guessing that's the issue, but there aren't any app restrictions that I know of
I just tried running it as administrator and yep that didn't work either

I wonder if the issue is related to fact that this is an unsigned app

@mauro-balades
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Probably, I'll look into it but chances are you simply don't have the permissions to do it

@enews
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enews commented Aug 25, 2024

Yeah, this has never happened with anything else I've downloaded though :(

@enews
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enews commented Aug 27, 2024

Probably, I'll look into it but chances are you simply don't have the permissions to do it

Hi there, I can run the installer now, but I only get so far till this error occurs - is this also an issue with a windows policy?
image

@mauro-balades
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Related to #37... try disabling windows defender maybe?

@enews
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enews commented Aug 28, 2024

I'll try that out, but I just got the browser working downloading it as a package.
I do have a question though, there isn't an option to set it as my default browser - how do i go about doing that?
image
(No option to browse apps from PC)

The prompt in app also doesn't do anything.

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