Getting Started:

Description

CA Service Management service desk capabilities streamline support operations by combining comprehensive support processes with a new, modern xFlow analyst experience. Combined with a unified user experience that's focused on self-service, mobility, social media-based collaboration and advanced analytics, users can become better informed and work more naturally.

Actions

1. Create Ticket
2. Change Ticket Status
3. Get Ticket Status
4. Log Comment

Compatibility:

1. Oracle JRE 1.7 or later
2. CA Service Desk Manager 14.1.03
3. CA Service Desk Manager 14.1.03

Prerequisite:

1. Automation Engine should be installed.
2. Automic Package Manager should be installed.
3. ITPA Shared and FILESYSTEM action packs should be installed.

Steps to install action pack source code:

1. Clone the code to your machine.
2. Go to the package directory.
3. Run the command apm upload in the directory which contains package.yml (source/): Ex. apm upload -force -u / -c -H -pw -S AUTOMIC -y -ia -ru

Package/Action Documentation

Please refer to the link for package documentation

Third party licenses:

The third-party library and license document reference.Third party licenses

Useful References

1. About Packs and Plug-ins
2. Working with Packs and Plug-ins
3. Actions and Action Packs
4. PACKS Compatibility Mode
5. Working with actions
6. Installing and Configuring the Action Builder

Distribution:

In the distribution process, we can download the existing or updated action package from the Automation Engine by using the apm build command. Example: apm build -y -H AE_HOST -c 106 -u TEST/TEST -pw password -d /directory/ -o zip -v action_pack_name

Copyright and License:

Broadcom does not support, maintain or warrant Solutions, Templates, Actions and any other content published on the Community and is subject to Broadcom Community Terms and Conditions

Questions or Need Help?

Join the Automic Community Integrations to discuss this integration.