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Revise the prose of Foundations, Examine and the conclusion to explain terms where they are needed and distinguish reported events from proposed designs.
Clarify the relationship between SECI, organisational memory and shared guidance; explain how source marking passes from an operator’s practice to a process rule, and how a trace supports the case record.
Keep current-order corrections separate from changes to stock prices, and distinguish a pending experience note from its still-absent outcome verdict. Give the constructed invoice flow a concrete output and acceptance check.
Harmonise case, approval and synthesis terminology while preserving technical names and the scope of each operator’s authority.
Shorten source notes with clickable reference labels, keep notes with their calls, and remove inherited spacing from closing questions.
Correct the Follow caption, rename the worked customer-chat chapter with hand off, and replace its workshop cover with the customer-service design illustration.