Notifications - not working

[lovestar18]

Has your issue been reported?

• I have searched the existing issues and confirm it has not been reported.
• I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

When I try to send a notification, it doesn't send to the users and says it's sent to zero devices. I am using the app in test flight and it's not coming through.

Expected Behavior

The notifications should come through and be sent to my phone

Steps to Reproduce

1. Open app in test mode (I can grant access)
2. Try sending notification from Flutterflow

Reproducible from Blank

• The steps to reproduce above start from a blank project.

Bug Report Code (Required)

IT40hc/1z4ZPj7xG7pSJasExljw5JmF7bIIZkutRaCsofePrOpkAf8/7UFtUOLS8TXxHPkyJv3IX/MqKjt7DL/YDNSuYc7Zq/qlqWw3iRl2Rb82bDq63b0ZPGZ5NGECby7ejuR1TOsBhdCEF1E6MPOvJYBDcQ6ayDEg/IOaoXdeK2SrDX1iXc2URm05KZDPz

Context

I'd like to be able to send a daily notification to users

Visual documentation

notification.zip

Additional Info

No response

Environment

- FlutterFlow version: 4.1.49
- Platform:Web
- Browser name and version:Chrome
- Operating system and version affected: MacOS

General

• I was collaborating with other users in the same project prior to data loss
• I navigated between different project views leading up to data loss
• The UI was running very slowly prior to data loss
• A crash or other bug occurred prior to data loss
• Data was not saved in a snapshot
• I was using flutterflow from multiple devices
• I was using flutterflow from multiple platforms (e.g. both web and MacOS Desktop app)

Relative to the time the changes were made, data was lost within

• 1 minute
• 1 hour
• 1 day
• 1 week

When following my steps to reproduce, data loss happens

• ~100% of the time
• ~50% of the time
• ~10% of the time
• ~1% of the time
• Very rarely or only encountered once

[hariprasadms]

Hey @lovestar18, Thanks for submitting the issue. I've taken a look at your project. Configuration looks fine. In general push notification, I can confirm that it's working fine on both iOS and Android. However, the push notification configuration can be a bit tricky, and there are a few more things to consider.

Here's a link to the FlutterFlow push notification documentation: FlutterFlow Push Notification Doc. Follow the steps outlined there to ensure everything is set up correctly, especially for iOS.

Another way to check if it's working properly is to log into the Google Cloud Platform console and navigate to the cloud functions of your project. There, you can check the logs related to push notifications. If the settings are correct and everything is working fine, you should see logs generated for notification triggers and FCM generated for each user's login. If these logs are missing, it might indicate that something went wrong with the settings you followed.

Hope this helps!. Please check and let us know how it goes.

[lovestar18]

Thank you @hariprasadms !

I went through and double checked that I followed these instructions (FlutterFlow Push Notification Doc) correctly and I believe I did.

I then went to test the notifications again and got the same result (sent to zero devices). From there, I went into Google Cloud functions to check the logs and it does seem like it's set up properly according to the below - however, I might be missing something. Please let me know your thoughts?

[hariprasadms]

Hi @lovestar18 - Could you please verify if an FCM token has been generated for the user you are tragetting for push notifications, along with the device type details?. See below. It looks like this.

[lovestar18]

Hi @hariprasadms - it has not created an FCM_Token but I just created that collection in Firebase - not sure if that's correct? Do I need to add it in Flutterflow as well?

Thank you!

[hariprasadms]

Hi @lovestar18 - Thanks for the details. To clarify, the FCM token is generated automatically when a user installs the app and logs in. There's no need to create it manually. I can confirm that the FCM token is being generated successfully for both iOS and Android devices without any issues.

However, in your case, it still seems like there could be a configuration issue. From my end, I've noticed that notifications can be triggered successfully for Android but not for iOS. I'm currently investigating this aspect of the issue.

I would recommend that you try reconfiguring the push notification settings for iOS in a brand new project, following all the steps outlined in the documentation. This way, you can see if the FCM token can be generated without any issues.

Let me know how it goes.

[hariprasadms]

@lovestar18 - I've labeled this as a bug. In the meantime, if you could update with any additional information after retrying the iOS push notification configurations, that would be greatly appreciated. Thanks.