[Windows] Shortcuts with blank icon

[lever1209]

Describe the bug

shortcut icons resolve to undefined/undefined for epic games but not gog

Add logs

(10:20:51) INFO:    [Connection]:       Connectivity: check-online
(10:20:51) INFO:    [Connection]:       Pinging external endpoints
(10:20:51) INFO:    [Legendary]:        Running command: "C:\Users\User 1\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary" --version
(10:20:51) INFO:    [Legendary]:        Legendary location: C:\Users\User 1\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary
(10:20:51) INFO:    [Gog]:              GOGDL location: C:\Users\User 1\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl
(10:20:52) WARNING: [Backend]:          Protocol already registered.
(10:20:52) INFO:    [Connection]:       Connectivity: online
(10:20:52) INFO:    [Gog]:              Getting data about the user
(10:20:52) INFO:    [Gog]:              Refreshing access_token
(10:20:52) INFO:    [Gog]:              Token refreshed successfully
(10:20:53) INFO:    [Gog]:              Saved user data to config
(10:20:53) INFO:    [Gog]:              Running command: "C:\Users\User 1\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl" --version
(10:20:55) INFO:    [Backend]:          VCRuntime is installed
(10:20:55) INFO:    [Backend]:          Checking for new Heroic Updates
(10:20:56) INFO:    [Frontend]:         Refreshing Library
(10:20:56) INFO:    [Legendary]:        Refreshing library...
(10:20:56) INFO:    [Legendary]:        Refreshing Epic Games...
(10:20:58) INFO:    [Legendary]:        Game list updated, got 213 games & DLCs
(10:20:58) INFO:    [Gog]:              Getting GOG library
(10:20:58) INFO:    [Backend]:          Frontend Ready
(10:20:58) INFO:    [Legendary]:        installed.json updated, refreshing library
(10:20:58) INFO:    [Legendary]:        Running command: "C:\Users\User 1\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary" list --third-party
(10:20:58) INFO:    [Gog]:              Number of library pages: 1
(10:20:59) INFO:    [Gog]:              Saved games data
(10:21:03) INFO:    [Backend]:          Starting the Download Queue
(10:21:09) INFO:    [Backend]:          

Heroic Version: 2.5.2 Yamato
Legendary Version:  0.20.31 Dark Energy (hotfix #5)
GOGdl Version: 0.5
OS: Microsoft Windows 10 Pro KERNEL: 10.0.19045 ARCH: x64
CPU: Intel Core™ i5-6200U @2.3 
RAM: Total: 15.88 GiB Available: 10.13 GiB
GRAPHICS: GPU0: Intel(R) HD Graphics 520 VRAM: 1024MB

Steps to reproduce

1. install an epic games game
2. wait for it to install
3. look at the desktop
4. see white rectangles

Expected behavior

icons should be resolved like on linux

Screenshots

Heroic Version

Latest Stable

System Information

windows 10
heroic 2.5.2

Additional information

No response

[flavioislima]

I just tested here on windows 11 and it worked just fine.
Have you created these shortcuts on the latest Heroic release? because there was a bug before that.

I tried here for both GOG and Epic games, both worked fine and the shortcut works as intended.

[matteolomba]

I have the same issue on Windows 11 22H2(build 22621.963) and Heroic 2.5.2, cleared cache and re-logged into the Epic Account and the issue still persist. I have also tried with the "RESET HEROIC" option but the issue still persists. If I delete the shortcut from the desktop or from the "Remove shortcuts" button and then click on the "Add shortcut" button the icon is present. In the log file there isn't any error. Tell me other things I can do to fix/help to find the issue.

[flavioislima]

@matteolomba exactly just remove and add again, this should fix it.

[andyvorld]

I made a PR (#2449) to fix a semi related issue, in which the backend was trying to create some shortcuts with reserved words/characters within the game name. As this was causing issues with some games on my side. Bloons TD 6 was not one of them, so I am not sure if this ended up being a similar issue.

[mbrozzo]

I have the exact same problem: the links keep their icon for some time, then after one or more PC restarts the icon is missing. In my case, some icons have been kept, while others have been deleted, seemingly at random.

[PandaWhisperer]

I have the same issue using Heroic 2.9.1 on Windows 11.

The games I tried were Farming Simulator 19 and LEGO® Builder's Journey, in case that matters. Both from Epic Games Store.

EDIT: it seems that going to the game detail page and using "Remove Shortcuts" from the kebap menu, followed by "Add shortcut" fixes this. Not sure why it doesn't work the first time (i.e. on installation).

[OmikroN-TNS]

I have the same issue using Heroic 2.9.1 on Windows 11.

The games I tried were Farming Simulator 19 and LEGO® Builder's Journey, in case that matters. Both from Epic Games Store.

EDIT: it seems that going to the game detail page and using "Remove Shortcuts" from the kebap menu, followed by "Add shortcut" fixes this. Not sure why it doesn't work the first time (i.e. on installation).

I can confirm that removing shortcuts and create them again works for me too (Windows 10)