Fatal Exception: java.lang.UnsatisfiedLinkError No implementation found for java.lang.String com.instabug.library.network.service.synclogs.SyncLogKeyProvider.getNativeMatchingEmailPrefix()

[RajaReddyP]

This issue happening in two places

1. Fatal Exception: java.lang.UnsatisfiedLinkError
No implementation found for java.lang.String com.instabug.library.network.service.synclogs.SyncLogKeyProvider.getNativeMatchingEmailPrefix() (tried Java_com_instabug_library_network_service_synclogs_SyncLogKeyProvider_getNativeMatchingEmailPrefix and Java_com_instabug_library_network_service_synclogs_SyncLogKeyProvider_getNativeMatchingEmailPrefix__)

2. Caused by java.lang.UnsatisfiedLinkError
No implementation found for java.lang.String com.instabug.library.network.authorization.NetworkOfficer.getClientId() (tried Java_com_instabug_library_network_authorization_NetworkOfficer_getClientId and Java_com_instabug_library_network_authorization_NetworkOfficer_getClientId__)

Fatal Exception: java.lang.RuntimeException: An error occurred while executing doInBackground()
       at android.os.AsyncTask$3.done(AsyncTask.java:354)

Steps to Reproduce the Problem

No specific steps to reproduce this issue.

Expected Behavior

The application should not crash.

Actual Behavior

Application crashing.

Instabug integration code

Instabug.Builder(mApplication, instabugToken)
              .setInvocationEvents(InstabugInvocationEvent.SHAKE)
              .build()

SDK Version

9.1.5

Android Version

Android 9

Device Model

AOSP on IA Emulator

[tgvoskuilen]

I can confirm I'm seeing both these errors too with 9.1.4

[RajaReddyP]

@tgvoskuilen Can you please confirm will you able to fix these issues? else suggest code changes in my app.

[tgvoskuilen]

I have not found a fix - the errors are still happening in production. The suggestion on the other tickets to do a clean build did not fix it for me.

#308
#305

[tgvoskuilen]

Also, I reported these to Instabug back in April 2020...

[mzelzoghbi]

These errors should be fixed on 9.1.5 🤔, if not can we know if are you using the new app bundles while shipping your app to the store or you are normally exporting an .apk file?

[RajaReddyP]

@mzelzoghbi - I am using exporting .apk file to store.
SDK version's using in my application.

implementation "com.instabug.library:instabug:9.1.5"
implementation "com.instabug.library:instabug-with-okhttp-interceptor:9.1.4"

[mzelzoghbi]

@RajaReddyP can you make sure that both interceptor and instabug have the same versions 9.1.5 and let us know if this fixed the issue

[romainpiel]

Hi, I'm seeing the same issue on instabug 9.1.5:

Fatal Exception: java.lang.UnsatisfiedLinkError: No implementation found for java.lang.String com.instabug.library.network.service.synclogs.SyncLogKeyProvider.getNativeMatchingEmailPrefix() (tried Java_com_instabug_library_network_service_synclogs_SyncLogKeyProvider_getNativeMatchingEmailPrefix and Java_com_instabug_library_network_service_synclogs_SyncLogKeyProvider_getNativeMatchingEmailPrefix__)
       at com.instabug.library.network.service.synclogs.SyncLogKeyProvider.getNativeMatchingEmailPrefix(SyncLogKeyProvider.java)
       at com.instabug.library.network.service.synclogs.SyncLogKeyProvider.f(SyncLogKeyProvider.java:1)
       at com.instabug.library.network.service.synclogs.b.c(b.java:4)
       at com.instabug.library.network.service.synclogs.b.a(b.java:24)
       at com.instabug.library.network.service.synclogs.b.d(b.java:4)
       at com.instabug.library.network.service.synclogs.b.a(b.java:7)
       at com.instabug.library.c.A(c.java:6)
       at com.instabug.library.c.m(c.java:1)
       at com.instabug.library.c$n.run(c.java:1)
       at com.instabug.library.internal.orchestrator.ActionsOrchestrator.runAction(ActionsOrchestrator.java:3)
       at com.instabug.library.internal.orchestrator.ActionsOrchestrator.access$100(ActionsOrchestrator.java:1)
       at com.instabug.library.internal.orchestrator.ActionsOrchestrator$a.run(ActionsOrchestrator.java:2)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
       at com.instabug.library.util.threading.b$a.run(b.java:8)
       at java.lang.Thread.run(Thread.java:818)

I have only included this dependency: implementation "com.instabug.library:instabug:9.1.5"

[mzelzoghbi]

@romainpiel Is this reproducible on your side? If Yes can you provide us with the reprosteps and if No can you help us by providing some more information to fix this? we will need to know your gradle-wrapper version, build tool & android studio versions, compile/target SDK versions, NDK version, no. of occurrences/device-models/os-levels and also how do you share your app, are you using apk or app bundles ?

Thank You 🙏

[romainpiel]

Unfortunately not reproducible on our side, I only got that from Crashlytics.

gradle-wrapper: 6.1.1
build tools: 29.0.2
android studio: 4.0
compile SDK: 29
target SDK: 28
no NDK
occurrences: only once for now (Motorola One Vision 5.1) but we just started the rollout with a version that adds Instabug
we share our app via app bundles

[mzelzoghbi]

Hi @romainpiel ,
Please accept our apologies for the inconvenience we may have caused. We have been trying to reproduce the issue but unfortunately, we didn't reach anything.
The only assumption is that your application may be shared via .apk from device to the other with different CPU architectures (Using sharing apps like shareit,,, etc), which led in missing .so libs that we use and depend on it to work.

To fix this you will need to avoid splitting ABIs while releasing aab by adding this snippet to your app's build.gradle file

android {
     .....
    bundle {
        abi {
            enableSplit = false
        }
    }
}

Please try this and let us know if the issue still persists.

Thank You!

[SudoPlz]

can anyone confirm that enableSplit = false fixes the issue?

We're seeing that in production as well!

Thanks

[RajaReddyP]

Hi @mzelzoghbi ,

We are seeing this issue happening in our production. Can you please let us know if there is any fix available.
We shipped our app to the PlayStore using new app bundles.

A crash report from Firebase(There are a total of 12 events affecting one user)
Device: Nexus 5X, API 8.1.0

Stack trace
Caused by java.lang.UnsatisfiedLinkError: No implementation found for java.lang.String com.instabug.library.network.authorization.NetworkOfficer.getClientId() (tried Java_com_instabug_library_network_authorization_NetworkOfficer_getClientId and Java_com_instabug_library_network_authorization_NetworkOfficer_getClientId__)
at com.instabug.library.network.authorization.NetworkOfficer.getClientId(NetworkOfficer.java)
at com.instabug.library.network.authorization.NetworkOfficer.a(NetworkOfficer.java:9)
at com.instabug.library.network.NetworkManager.buildConnection(NetworkManager.java:10)
at com.instabug.library.network.NetworkManager.connectWithNormalType(NetworkManager.java:2)
at com.instabug.library.network.NetworkManager.access$100(NetworkManager.java:1)
at com.instabug.library.network.NetworkManager$a.subscribe(NetworkManager.java:20)
at io.reactivex.internal.operators.observable.ObservableCreate.subscribeActual(ObservableCreate.java:40)
at io.reactivex.Observable.subscribe(Observable.java:12284)
at com.instabug.bug.view.actionList.service.a.a(a.java:12)
at com.instabug.bug.view.actionList.service.ReportCategoriesService.a(ReportCategoriesService.java:5)
at com.instabug.bug.view.actionList.service.ReportCategoriesService.runBackgroundTask(ReportCategoriesService.java:1)
at androidx.core.app.InstabugBackgroundService.onHandleWork(InstabugBackgroundService.java:6)
at androidx.core.app.JobIntentService$CommandProcessor.doInBackground(JobIntentService.java:392)
at androidx.core.app.JobIntentService$CommandProcessor.doInBackground(JobIntentService.java:383)
at android.os.AsyncTask$2.call(AsyncTask.java:333)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
at java.lang.Thread.run(Thread.java:764)

Instabug setup in our app
implementation "com.instabug.library:instabug:9.1.5"
implementation "com.instabug.library:instabug-with-okhttp-interceptor:9.1.5"