Crash: Failed to connect to api.instabug.com

[stwonary]

Steps to Reproduce the Problem

Start App with Instabug Installed

Expected Behavior

No crash

Actual Behavior

Crash on app launched

Instabug integration code

SDK Version

9.1.6

Android Version

OS Level 27

Device Model

LGE LM-X210(G)

Crash stack trace caught by Instabug Crash Report

data:text/text;charset=utf-8,
io.reactivex.exceptions.UndeliverableException: java.net.ConnectException: Failed to connect to api.instabug.com/52.5.141.140:443
	 at io.reactivex.plugins.RxJavaPlugins.onError(RxJavaPlugins.java:367)
	 at io.reactivex.internal.operators.completable.CompletableMergeIterable$MergeCompletableObserver.onError(CompletableMergeIterable.java:124)
	 at io.reactivex.internal.operators.completable.CompletableSubscribeOn$SubscribeOnObserver.onError(CompletableSubscribeOn.java:74)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray$ConcatInnerObserver.onError(CompletableConcatArray.java:60)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray$ConcatInnerObserver.onError(CompletableConcatArray.java:60)
	 at io.reactivex.internal.operators.completable.CompletablePeek$CompletableObserverImplementation.onError(CompletablePeek.java:96)
	 at io.reactivex.internal.operators.observable.ObservableIgnoreElementsCompletable$IgnoreObservable.onError(ObservableIgnoreElementsCompletable.java:61)
	 at io.reactivex.internal.operators.observable.ObservableRetryPredicate$RepeatObserver.onError(ObservableRetryPredicate.java:89)
	 at io.reactivex.internal.operators.observable.ObservableCreate$CreateEmitter.tryOnError(ObservableCreate.java:85)
	 at io.reactivex.internal.operators.observable.ObservableCreate$CreateEmitter.onError(ObservableCreate.java:73)
	 at com.instabug.library.network.NetworkManager$a.subscribe(NetworkManager.java:104)
	 at io.reactivex.internal.operators.observable.ObservableCreate.subscribeActual(ObservableCreate.java:40)
	 at io.reactivex.Observable.subscribe(Observable.java:12025)
	 at io.reactivex.internal.operators.observable.ObservableRetryPredicate$RepeatObserver.subscribeNext(ObservableRetryPredicate.java:111)
	 at io.reactivex.internal.operators.observable.ObservableRetryPredicate.subscribeActual(ObservableRetryPredicate.java:41)
	 at io.reactivex.Observable.subscribe(Observable.java:12025)
	 at io.reactivex.internal.operators.observable.ObservableIgnoreElementsCompletable.subscribeActual(ObservableIgnoreElementsCompletable.java:31)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletablePeek.subscribeActual(CompletablePeek.java:51)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray$ConcatInnerObserver.next(CompletableConcatArray.java:89)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray.subscribeActual(CompletableConcatArray.java:33)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray$ConcatInnerObserver.next(CompletableConcatArray.java:89)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray.subscribeActual(CompletableConcatArray.java:33)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletableSubscribeOn$SubscribeOnObserver.run(CompletableSubscribeOn.java:64)
	 at io.reactivex.Scheduler$DisposeTask.run(Scheduler.java:571)
	 at io.reactivex.internal.schedulers.ScheduledRunnable.run(ScheduledRunnable.java:66)
	 at io.reactivex.internal.schedulers.ScheduledRunnable.call(ScheduledRunnable.java:57)
	 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:301)
	 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
	 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
	 at java.lang.Thread.run(Thread.java:764)

Caused by: 
java.net.ConnectException: Failed to connect to api.instabug.com/52.5.141.140:443
	 at com.android.okhttp.internal.io.RealConnection.connectSocket(RealConnection.java:150)
	 at com.android.okhttp.internal.io.RealConnection.connect(RealConnection.java:119)
	 at com.android.okhttp.internal.http.StreamAllocation.findConnection(StreamAllocation.java:184)
	 at com.android.okhttp.internal.http.StreamAllocation.findHealthyConnection(StreamAllocation.java:126)
	 at com.android.okhttp.internal.http.StreamAllocation.newStream(StreamAllocation.java:95)
	 at com.android.okhttp.internal.http.HttpEngine.connect(HttpEngine.java:314)
	 at com.android.okhttp.internal.http.HttpEngine.sendRequest(HttpEngine.java:257)
	 at com.android.okhttp.internal.huc.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:478)
	 at com.android.okhttp.internal.huc.HttpURLConnectionImpl.connect(HttpURLConnectionImpl.java:140)
	 at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getOutputStream(HttpURLConnectionImpl.java:271)
	 at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getOutputStream(DelegatingHttpsURLConnection.java:218)
	 at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getOutputStream(Unknown Source:0)
	 at com.instabug.library.network.NetworkManager.connectWithNormalType(NetworkManager.java:8)
	 at com.instabug.library.network.NetworkManager.access$100(NetworkManager.java:1)
	 at com.instabug.library.network.NetworkManager$a.subscribe(NetworkManager.java:20)
	 at io.reactivex.internal.operators.observable.ObservableCreate.subscribeActual(ObservableCreate.java:40)
	 at io.reactivex.Observable.subscribe(Observable.java:12025)
	 at io.reactivex.internal.operators.observable.ObservableRetryPredicate$RepeatObserver.subscribeNext(ObservableRetryPredicate.java:111)
	 at io.reactivex.internal.operators.observable.ObservableRetryPredicate.subscribeActual(ObservableRetryPredicate.java:41)
	 at io.reactivex.Observable.subscribe(Observable.java:12025)
	 at io.reactivex.internal.operators.observable.ObservableIgnoreElementsCompletable.subscribeActual(ObservableIgnoreElementsCompletable.java:31)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletablePeek.subscribeActual(CompletablePeek.java:51)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray$ConcatInnerObserver.next(CompletableConcatArray.java:89)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray.subscribeActual(CompletableConcatArray.java:33)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray$ConcatInnerObserver.next(CompletableConcatArray.java:89)
	 at io.reactivex.internal.operators.completable.CompletableConcatArray.subscribeActual(CompletableConcatArray.java:33)
	 at io.reactivex.Completable.subscribe(Completable.java:1919)
	 at io.reactivex.internal.operators.completable.CompletableSubscribeOn$SubscribeOnObserver.run(CompletableSubscribeOn.java:64)
	 at io.reactivex.Scheduler$DisposeTask.run(Scheduler.java:571)
	 at io.reactivex.internal.schedulers.ScheduledRunnable.run(ScheduledRunnable.java:66)
	 at io.reactivex.internal.schedulers.ScheduledRunnable.call(ScheduledRunnable.java:57)
	 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:301)
	 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
	 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
	 at java.lang.Thread.run(Thread.java:764)

[MahmoudAmin39]

Hi @simon-twonary ,
Thank you for reporting this issue. Please accept our apologies for facing it.

Can you please clarify the following points so we can investigate and debug the issue and to make sure you won't face it again in the future:

• Was this an error on logcat or this caused the app to crash?
• If possible, please share the Crash Url.
• Was this a one time incident or it was happening consistently on the device you specified?
• If it was consistent, please clarify if you are using any proxy or an AdBlocker on this device.

Thanks in advance

[stwonary]

• It's happening on production with real users
• How can I share it in private with you?
• It seems to be random. I see normal user activity before the crash.
• No idea if the client is using a VPN or any proxy

[MahmoudAmin39]

Thank you @simon-twonary for your quick reply
For sharing the crash Url, please report the crash with the Instabug support team from Instabug's dashboard. 🙏

[stwonary]

Will try v9.1.7. Will reopen if still happening. Thanks