What could be wrong? cant get it working...

[x0rkinko]

[22:42:23] INFO: Preparing to start...
[22:42:23] INFO: Socat not enabled
[22:42:25] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info 2023-04-29 22:42:31: Logging to console and directory: '/config/zigbee2mqtt/log/2023-04-29.22-42-31' filename: log.txt
Zigbee2MQTT:info 2023-04-29 22:42:31: Starting Zigbee2MQTT version 1.30.3 (commit #unknown)
Zigbee2MQTT:info 2023-04-29 22:42:31: Starting zigbee-herdsman (0.14.103)
Error: Reset error: Error: {"sequence":-1} after 10000ms
at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/uart.ts:298:23
at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32)

[simplemice]

have same problem, clean install

[19:17:11] INFO: Preparing to start...
[19:17:11] INFO: Socat not enabled
[19:17:11] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info 2023-05-16 19:17:13: Logging to console and directory: '/config/zigbee2mqtt/log/2023-05-16.19-17-13' filename: log.txt
Zigbee2MQTT:info 2023-05-16 19:17:13: Starting Zigbee2MQTT version 1.30.4 (commit #unknown)
Zigbee2MQTT:info 2023-05-16 19:17:13: Starting zigbee-herdsman (0.14.111)
Error: Reset error: Error: {"sequence":-1} after 10000ms
at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/uart.ts:299:23
at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32)

[bjackerman]

Running...
Home Assistant 2023.5.3
Supervisor 2023.04.1
Operating System 10.1

On a Proxmox VM , passing through SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2. Here is my config:

data_path: /config/zigbee2mqtt
socat:
enabled: false
master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
options: "-d -d"
log: false
mqtt:
server: "!mqtt-secrets.yaml mqtt_server"
user: "!mqtt-secrets.yaml mqtt_user"
password: "!mqtt-secrets.yaml mqtt_password"
base_topic: zigbee2mqtt
serial:
port: /dev/ttyACM0
adapter: ezsp

... and the logs ...

[06:07:15] INFO: Preparing to start...
[06:07:16] INFO: Socat not enabled
[06:07:18] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:info 2023-05-19 06:07:25: Logging to console and directory: '/config/zigbee2mqtt/log/2023-05-19.06-07-25' filename: log.txt
Zigbee2MQTT:info 2023-05-19 06:07:25: Starting Zigbee2MQTT version 1.30.4 (commit #unknown)
Zigbee2MQTT:info 2023-05-19 06:07:25: Starting zigbee-herdsman (0.14.111)
Error: Reset error: Error: {"sequence":-1} after 10000ms
at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/uart.ts:299:23
at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32)

[tomasz-kuzemko]

I had the same error happen to me today after a week of running Z2M 1.30.3 without any issues. First all the devices stopped to work and after a few minutes Z2M crashed with:

Error: Reset error: Error: {"sequence":-1} after 10000ms
    at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/uart.ts:299:23
    at runNextTicks (node:internal/process/task_queues:60:5)
    at listOnTimeout (node:internal/timers:538:9)
    at processTimers (node:internal/timers:512:7)
    at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32)

I have it running on k3s on a Rpi 4 and Sonoff ZBDongle-E (selected ezsp adater). After k3s restarted the container everything seems to be fine again. I didn't notice anything unusual in the Rpi4 system logs.

[hardwareadictos]

same here: #17412

[dazza943]

Did anyone solve this ??

[sstolk90]

Yes I did. I had tried to update a ESPHome device via HA webpage but selected by accident the Sonoff USB Zigbee stick. Same error as stated above. I shutdowned the whole system on proxmox. Removed the Sonoff USB and plugged it back in, rebooted the HA VM and it was working again.

[mdczaplicki]

@sstolk90 , jeez, I did exactly the same 😂 Thanks!

[gdschut]

I downgraded to 1.29.2 to solve this.

[Cage82]

I am having this same issue ever since upgrading to 1.32.2-1. Can you advice how you downgraded Z2M? Thanks

[gdschut]

Yes, no problem; I run Z2M in docker using docker-compose. In stead of pulling docker image "latest" i choose the "1.29.2"
was:
image: koenkk/zigbee2mqtt:latest
now:
image: koenkk/zigbee2mqtt:1.29.2
I dont know how to do it if Z2M is run any other way (I recommend docker anyway ;-) )

[Cage82]

ah ok I run it on vmware so don't have any clue about any docker =) tried to google this as well no help

[gdschut]

Now also version 1.29.2 crashes :(

[rgubin]

Having same issue with 1.32.2 run with docker
Downgrading to 1.29.2 does not helped
I enabled debugging (-e DEBUG=zigbee-herdsman* \) as it was suggested here and got rid of USB hub (reconnect dongle directly to board)

[rgubin]

Ok, I turned debugging off and container start crashing again.
[UPD] Now, after debugging enabled back, it crashes again, so that's not solution

[houseio]

same problem here, running Home Assistant 2023.8.2 Supervisor 2023.08.1 Operating System 10.4 Frontend 20230802.0 - latest , Zigbee2MQTT Current version: 1.32.2-1

08162023_LOG:

[13:37:13] INFO: Preparing to start...
[13:37:13] INFO: Socat not enabled
[13:37:13] INFO: Starting Zigbee2MQTT...
Error: Reset error: Error: {"sequence":-1} after 10000ms
at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/uart.ts:299:23
at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32)

[Cage82]

I had this same. What finally helped was re-flashing the Sonoff e-dongle.

[gdschut]

What did you flash it with? Official firmware from https://github.com/itead/Sonoff_Zigbee_Dongle_Firmware/tree/master/Dongle-E/NCP?

[Cage82]

I went according to this video: https://youtu.be/KBAGWBWBATg.

My z2m has now been running 24hrs without any crashes. Unfortunately I had already lost all my Zigbee devices due to trying million different things in random. But the difference between now and yesterday is huge. It used to crash many times an hour before this.

[Cage82]

Now running 48hrs solid, all zigbee devices still working. Also I got rid of "out of memory (node)" prompt in haos, which I thought was a separate issue from this z2m problem

[Cage82]

Well I'm back to the drawing board. Once I started adding the rest of my devices, the crashing started again. Now crashing multiple times a day like before. I'm starting to suspect my Sonoff Zigbee 3.0 USB Dongle Plus V2 model "ZBDongle-E" is the issue, starting to struggle when more and more devices are paired. This chip is marked 'experimental' here: https://www.zigbee2mqtt.io/guide/adapters/.

So now I'm looking to order a stick based on CC2652/CC1352 chip.

[gdschut]

Interesting! I have a slightly different stick: Zigbee 3.0 USB Dongle Plus–ZBDongle-E, which is based on EFR32MG21 chip: https://itead.cc/product/zigbee-3-0-usb-dongle/

[reimargithub]

Same probleme here, with both sticks P and E. gdshut: Did you flashed the stick before you used it with HA ?

[gdschut]

No, I did not flash it. Just used it as I received it.

[r061n]

I bought the Dongle-P and removed: adapter: ezsp
Now it works fine!

Maybe I'll use the Dongle-E as an extender one day

[reimargithub]

Too bad...that didn't worked for my. I have both version of the dongle. Even deleting the adapter: ezsp made no difference.
I still got:
Zigbee2MQTT:info 2023-10-12 10:49:55: Starting zigbee-herdsman (0.19.0)
Error: Reset error: Error: {"sequence":-1} after 10000ms
at /app/node_modules/zigbee-herdsman/src/adapter/ezsp/driver/uart.ts:299:23
at Queue.executeNext (/app/node_modules/zigbee-herdsman/src/utils/queue.ts:32:32)

[reimargithub]

It's working again. I completly deleted the database of Zigbee2MQTT in Home Assitant, re-installed and set it up again. Now it works fine (hopefully) ;) Thanks again for the support.

[gdschut]

I had debug turned on and a crash happened. This is my log: https://pastebin.com/ux3W9Xn3

[buonhobo]

In my case the issue was that I thought I had a ZB-Dongle-E but I actually had a ZB-Dongle-P.

So I lost many hours on it and eventually fixed it by removing the adapter: ezsp line from the configuration.yaml file

[lewicki-pk]

Check if you didn't flash the Router firmware instead of Coordinator. This was a problem for me and I got the same log output.

I had the same problem, i.e. Error: Reset error: Error: {"sequence":-1} after 10000ms (..). Beginners mistake:
Instead of using the Dongle-E in Coordinator mode (as it came to me out of the box) I read some instruction and flashed the device with the router software...
After flashing the NCP firmware again - everything worked fine.

[oywino]

I find it remarkable that Z2M seems to be so unreliable (meaning: To crash seems to be the solution of choice, by design?)
I've had deConz running for years, with lots of problems, but I cannot recall even once that deConz crashed. Yes, it complins and fills the log with error messages whenever something is wrong, but at least it remains standing on its two feet, and I never had to restart it to get it to resume full operation automatically once the issue has been found and fixed (device errors, network errors, coordinator errors etc.).

So why did I even consider Z2M? Well, because it is said to have much better (wider) device support, which I guess is true. But what good is that when it turns out to be so unstable and unreliable. I noticed that every time I rebooted the coordinator, Z2M crashed. Period.
That's not acceptable behavior!
Then one day I had to add version: 5 to my configuration.yaml because a new device needed retention set, and as a result, Z2M now crashes randomly at 5-10 hours intervals. There's very little info of any value to find in its log.
That's not acceptable behavior!

[rgubin]

Finally, firmware upgrade fixed issue.
I have Sonoff ZBDongle-E EFR32MG21, after a few hours it starts crashing with Error: Reset error: Error: {"sequence":-1} after 10000ms error
After upgrading from 6.x.x.x to 7.3.1.0 build 176 (latest build) using Chrome-based web updater: https://darkxst.github.io/silabs-firmware-builder/ everything worked again.

[changyeamoon]

I ended up trying all the adapter options until it worked! I used adapter: zstack to get it working!

All options in the documentation - https://www.zigbee2mqtt.io/guide/configuration/adapter-settings.html#configuration-of-the-zigbee-adapter

[TonySeeley]

This worked for me to. THANK YOU.