Ombi Crashes Frequently

[Kolmain]

Ombi Version:

V 2.1.0

Update Branch:

Stable/Early Access

Media Sever:

Plex

Media Server Version:

Latest plexpass.

Operating System:

Ubuntu 16

Mono Version (only if your not on windows)

4.6.2

Applicable Logs (from /logs/ directory or the Admin page):

There are only these in the logs, and there are ALOT Of them. Here is a snippet.

2017/02/22 06:06:13.303 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Salt Directors Cut is null
2017/02/22 06:06:13.309 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Saving Mr Banks is null
2017/02/22 06:06:13.312 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Saving Private Ryan is null
2017/02/22 06:06:13.316 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Scooby Doo is null
2017/02/22 06:06:13.319 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Scooby Doo! Curse of the Lake Monster is null
2017/02/22 06:06:13.323 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Scooby Doo! The Mystery Begins is null
2017/02/22 06:06:13.327 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Scrooged is null
2017/02/22 06:06:13.331 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Secret in Their Eyes, The is null
2017/02/22 06:06:13.335 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Secret Life of Walter Mitty, The is null
2017/02/22 06:06:13.340 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Separation, A is null
2017/02/22 06:06:13.344 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Seventh Son is null
2017/02/22 06:06:13.349 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Sherlock Holmes is null

Problem Description:

Ombi frequently crashes and must be reset manually.

Reproduction Steps:

Unsure.

[Ombi-robot]

Hi!
Thanks for the issue report. Before a real human comes by, please make sure you used our bug report format.
Before posting make sure you also read our FAQ and known issues.
Make the title describe your issue. Having "not working" or "I get this bug" for 100 issues, isn't really helpful.
If we need more information or there is some progress we tag the issue or update the tag and keep you updated.
Cheers!
Ombi Support Team

[Magikarplvl4]

The logs you posted here doesn't tell why it is crashing :(

Can you set your log level to debug and post the logs when it crashed?

[Kolmain]

@SuperPotatoMen I set the log from INFO to DEBUG. I'll let you know when it crashes again!

[tidusjar]

Plex Episode searching enabled?

…

On Wed, 22 Feb 2017 at 15:53 Kolmain ***@***.***> wrote: @SuperPotatoMen <https://github.com/SuperPotatoMen> I set the log from INFO to DEBUG. I'll let you know when it crashes again! — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#1171 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AGVaLBbAjDMm27OOZZnWtXQwaxACP6PAks5rfFoIgaJpZM4MIvU3> .

[Kolmain]

@tidusjar Advanced Search enabled, Episode Search disabled.

[Kolmain]

@SuperPotatoMen @tidusjar Crashed again on DEBUG, this is all I have leading up to the crash:

Provider Id on movie The Connection is null	Ombi.Services.Jobs.PlexContentCacher	Error	2/23/2017 8:05:58 AM
Provider Id on movie Big Short, The is null	Ombi.Services.Jobs.PlexContentCacher	Error	2/23/2017 8:05:58 AM
Provider Id on movie Anchorman the Legend of Ron Burgundy is null	Ombi.Services.Jobs.PlexContentCacher	Error	2/23/2017 8:05:58 AM

[Kolmain]

This is the only non-PLexContentCacher error in the log:
Requests that will be updated count 0 Ombi.Services.Jobs.PlexAvailabilityChecker Debug 2/23/2017 6:10:36 AM

[Kolmain]

Another crash, same thing- only loads of the PlexContentCacher errors...

[mushbuddygoose]

I had a similar error which I fixed the old fashioned way -- just deleted my install excepct the sqlite file, redownloaded, and moved over all the files. That seems to have fixed it for now. Been 1 week and no issues.

[jneljeff]

I have the opposite advice. If your sqlite file was imported from a previous build Ombi can become unstable. Rename it to Ombi.sqlite.bak and reboot Ombi. This will generate a fresh database you can configure from scratch and see how it runs. If its just as unstable, you can restore your old file.

[AmansRevenger]

Or use this script on Linux I wrote for myself:

#!/bin/bash

echo "OmbiCheck is executing"
date
touch /var/skript.txt

var1=$(netstat -tulpn |grep :3000)

echo $var1


if [ -n $var1 ]

then
       echo "Ombi is not running "
 sudo mono /opt/plexrequests/Ombi.exe
       echo "Ombi has been restarted"

else
       echo "Ombi is running!

fi

works fine for me and fixes the 3-4 crashes in a week...

[SprkFade]

@SuperPotatoMen @tidusjar

I've got the same error as the others in the thread. Here's the error right when it crashes:

2017/02/26 22:12:56.356 Ombi.Services.Jobs.PlexContentCacher Error: Failed to obtain Plex libraries Mono.Data.Sqlite.SqliteException: Abort due to constraint violation
NOT NULL constraint failed: PlexContent.ItemID
  at Mono.Data.Sqlite.SQLite3.Reset (Mono.Data.Sqlite.SqliteStatement stmt) <0x41d07c60 + 0x00233> in :0 
  at Mono.Data.Sqlite.SQLite3.Step (Mono.Data.Sqlite.SqliteStatement stmt) <0x41d07840 + 0x0012a> in :0 
  at Mono.Data.Sqlite.SqliteDataReader.NextResult () <0x41d05860 + 0x00513> in :0 
  at Mono.Data.Sqlite.SqliteDataReader..ctor (Mono.Data.Sqlite.SqliteCommand cmd, CommandBehavior behave) <0x41d05610 + 0x0013a> in :0 
  at (wrapper remoting-invoke-with-check) Mono.Data.Sqlite.SqliteDataReader:.ctor (Mono.Data.Sqlite.SqliteCommand,System.Data.CommandBehavior)
  at Mono.Data.Sqlite.SqliteCommand.ExecuteReader (CommandBehavior behavior) <0x41cf4a90 + 0x0003b> in :0 
  at Mono.Data.Sqlite.SqliteCommand.ExecuteDbDataReader (CommandBehavior behavior) <0x41d34e90 + 0x00013> in :0 
  at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader (CommandBehavior behavior) <0x41d34e60 + 0x00018> in :0

And here's the stuff right before it throws the error above:

2017/02/26 22:12:55.553 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie 400 Days is null 
2017/02/26 22:12:55.599 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie The Autopsy of Jane Doe is null 
2017/02/26 22:12:55.615 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Best in Show is null 
2017/02/26 22:12:55.638 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Brothers is null 
2017/02/26 22:12:55.647 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Chinatown is null 
2017/02/26 22:12:55.671 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Denial is null 
2017/02/26 22:12:55.689 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Dune is null 
2017/02/26 22:12:55.691 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie The Edge of Seventeen is null 
2017/02/26 22:12:55.711 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Friday Night Lights is null 
2017/02/26 22:12:55.761 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie The Hitchhiker's Guide to the Galaxy is null 
2017/02/26 22:12:55.777 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Ice Age: Collision Course is null 
2017/02/26 22:12:55.808 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie The Last Samurai is null 
2017/02/26 22:12:55.855 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Mr. & Mrs. Smith is null 
2017/02/26 22:12:55.969 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Space Cowboys is null 
2017/02/26 22:12:55.987 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Storks is null 
2017/02/26 22:12:56.030 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie The Visit is null 
2017/02/26 22:12:56.038 Ombi.Services.Jobs.PlexContentCacher Error: Provider Id on movie Warrior is null 

[Magikarplvl4]

Guys can you upgrade to the last EAP version, Jamie make some changes. I was wondering if it fixed some problems for you

[Magikarplvl4]

Problem for now is, we have some issues with mono that make the app unstable.
@tidusjar is going to re-write it to .net port but that will take a LOT of time.
I will close this for now.

You can follow the progress over here: #865