Remote Support Tool 1.1.2

Changelog

• added enhancement #33: Enable encryption via TLS 1.3
• added enhancement #46: Hide connection settings in Customer Tool via configuration
• added enhancement #49: Improved application bundles for macOS
• added enhancement #50: Provide notarized application bundles for macOS
• update bundled Java Runtime Environment to version 11.0.10+9
• update Commons Lang library to version 3.12.0
• update Commons IO library to version 2.8.0
• update Commons Text library to version 1.9
• update SLF4J library to version 1.7.30
• update Java Native Access library to version 5.7.0
• minor changes, see Milestone v1.1.2

Remote Support Tool 1.1.1

Changelog

• fixed issue #28: Uppercase characters are printed in lowercase for Linux customers
• fixed issue #29: Wrong mouse position on multi monitor setups
• fixed issue #30: Wrong screen information shown in customer tool
• fixed issue #31: Staff tool on macOS doesn't send characters typed with option key

Remote Support Tool 1.1.0

Changelog

• upgrade to Java 11
• update Commons Text library to version 1.6
• update JSch library to version 0.1.55
• update Simple Logging Facade for Java library to version 1.7.26
• provide sh application launcher for macOS (issue #20)
• tab key is not sent to the customer application (issue #21)
• enable / disable transfer of keyboard & mouse inputs (issue #22)
• rework transfer of keyboard inputs (issue #23)
• prefer Nimbus look & feel on Linux (issue #25)
• set awtAppClassName for Gnome / Ubuntu Unity (issue #26)

Remote Support Tool 1.0.1

This release fixes a critical bug for Windows customers. Thanks to wahlbrink for reporting this issue.

Changelog

• fixed issue #18: Mouse is shifted on Windows clients with high resolution screen

Remote Support Tool 1.0.0

This is our first release of the reworked Remote Support Tool.

Changelog

• migrated from Tcl/Tk to Java
• implement the whole support session in Java, no need for external applications (x11vnc, OSXvnc, TightVNC, OpenSSH)
• provide a graphical interface for both sides of a support session (customer & support staff)
• provided binaries are bundles with a stripped down version of the OpenJDK runtime environment (version 10)
• provide a signed application bundle for macOS
• switched from MIT to Apache License 2.0

Remote Support Tool 0.5.1

This is presumably the last release of Remote Support Tool based on Tcl/Tk. We're currently reworking the application in order to get more consistent platform support and better compatibility. Therefore this release only updates the integrated third party components for anybody, who likes to work on with the Tcl/Tk based version of the application.

Changelog

• update to OpenSSH 7.8p1-1 for Windows Vista and newer
• update to TightVNC 2.8.11
• update to OSXvnc 5.2.1

Remote Support Tool 0.5

With version 0.5 the application was completely reworked. The application was ported from Python to Tcl/Tk as described in issue #4.

Changelog

• migrated from Python to Tcl/Tk
• replaced Paramiko with OpenSSH
• implemented a new build process based on Tclkit
• updated to OSXvnc 5.0.1, which should fix problems with Retina displays on
  Mac OS X
• rebuild x11vnc, which should fix problems with a missing libxss library
  on amd64 based Linux systems
• added some more options for GUI configuration via config.ini

Released files

• RemoteSupportTool-0.5.exe executable for Windows Vista or newer (32bit / 64bit)
• RemoteSupportTool-0.5-xp.exe executable for Windows XP or newer (32bit / 64bit)
• RemoteSupportTool-0.5-macosx executable for Mac OS X 10.7 or newer (64bit)
• RemoteSupportTool-0.5-macosx.app.tar.gz compressed application bundle for Mac OS X 10.7 or newer (64bit)
• RemoteSupportTool-0.5-linux-amd64 executable for Linux (amd64 / x86_64)
• RemoteSupportTool-0.5-linux-i386 executable for Linux (i386)

Remote Support Tool 0.4.1

Version 0.4.1 is a minor release, that adds a translation in Italian language and fixes some compatibility issues with PyInstaller 3.

This release contains the following executable binaries:

• Remote-Support-Tool.exe for Windows XP or newer (32bit / 64bit)
• Remote-Support-Tool.app.tar.gz contains an application bundle for Mac OS X 10.7 or newer (64bit)
• Remote-Support-Tool_linux-amd64.tar.gz contains an executable for Linux (amd64 / x86_64)
• Remote-Support-Tool_linux-i386.tar.gz contains an executable for Linux (i386)

Remote Support Tool 0.4

This is our first public release of Remote Support Tool. We hope it is helpful and are looking forward to any feedback.

This release contains the following executable binaries:

• Remote-Support-Tool.exe for Windows XP or newer (32bit / 64bit)
• Remote-Support-Tool.app.tar.gz contains an application bundle for Mac OS X 10.7 or newer (64bit)
• Remote-Support-Tool_linux-amd64.tar.gz contains an executable for Linux (amd64 / x86_64)
• Remote-Support-Tool_linux-i386.tar.gz contains an executable for Linux (i386)