Telecom Customer Churn Analysis

Overview

• This project involves helping a telecoms company better understand its customer churns.
• The goal is to create an easy-to-use dashboard for them to identify which customer segments are likely to churn in the future.

Documentation

Telecom Customer Churn Analysis PBI Dashboard.pdf

Telecom Customer Churn Analysis PPT.pdf

Screenshots

Churn Analysis Based On Customer Tenure

Churn Analysis Based On Contract

Churn Analysis Based On Charges

Churn Analysis Based On Service Category

Tools Used