Cannot Send Email, only receive "Can't send message".

[ArchangelXv1]

RainLoop 1.12.0, Chrome, Win10/Mac High Sierra:

We recently started using Rainloop for our email. Sometimes we cannot send email. They hit send and it doesn’t function…just pops up a message in red saying “Can’t send message”.

I’ve attached the logfile. Thank you.

log-2018-10-17.txt

[ArchangelXv1]

Hallo?

[ervee]

The only thing I see in the logs is this:

[19:55:51.887][095d85b6] INFO[NOTICE]: exception 'RainLoop\Exceptions\ClientException' with message 'UnknownError[999]' in /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/ServiceActions.php:185
Stack trace:
#0 [internal function]: RainLoop\ServiceActions->ServiceAjax('')
#1 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/Service.php(146): call_user_func(Array, '')
#2 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#3 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/Service.php(79): RainLoop\Service->__construct()
#4 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/handle.php(94): RainLoop\Service::Handle()
#5 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/include.php(228): include('/home/paradise/...')
#6 /home/paradise/public_html/rainloop/index.php(13): include('/home/paradise/...')
#7 {main}
[19:55:51.887][095d85b6] AJAX[DATA]: {"Action":"Unknown","Result":false,"ErrorCode":999,"ErrorMessage":"","ErrorMessageAdditional":"","Time":76}
[19:55:51.903][095d85b6] INFO[MEMORY]: Memory peak usage: 5.5MB
[19:55:51.903][095d85b6] INFO[TIME]: Time delta: 0.088840007782

No SMTP error so I think this is either a Webserver issue or you hit some kind of bug in RainLoop code. I'm no code developer so I can't comment on the code.

What is your OS, Webserver brand, version and config? And are there any errors in the Webserver log?

[ArchangelXv1]

Hey there! Thanks for responding. I believe we figured it out. I went digging on the GitHub support section and found someone who mentioned mod security. We have a pretty strong setup, so I asked our server admin to take a look and apparently this resolved it. They opened it up for Rainloop and we haven’t had any issues yet. Thank you! - Mike K. From: Ralf <notifications@github.com> Sent: Thursday, October 25, 2018 9:06 AM To: RainLoop/rainloop-webmail <rainloop-webmail@noreply.github.com> Cc: ArchangelXv1 <webmaster@hawaiitalks.net>; Author <author@noreply.github.com> Subject: Re: [RainLoop/rainloop-webmail] Cannot Send Email, only receive "Can't send message". (#1789) The only thing I see in the logs is this: [19:55:51.887][095d85b6] INFO[NOTICE]: exception 'RainLoop\Exceptions\ClientException' with message 'UnknownError[999]' in /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/ServiceActions.php:185 Stack trace: #0 [internal function]: RainLoop\ServiceActions->ServiceAjax('') #1 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/Service.php(146): call_user_func(Array, '') #2 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/Service.php(56): RainLoop\Service->localHandle() #3 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/libraries/RainLoop/Service.php(79): RainLoop\Service->__construct() #4 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/app/handle.php(94): RainLoop\Service::Handle() #5 /home/paradise/public_html/rainloop/rainloop/v/1.12.0/include.php(228): include('/home/paradise/...') #6 /home/paradise/public_html/rainloop/index.php(13): include('/home/paradise/...') #7 {main} [19:55:51.887][095d85b6] AJAX[DATA]: {"Action":"Unknown","Result":false,"ErrorCode":999,"ErrorMessage":"","ErrorMessageAdditional":"","Time":76} [19:55:51.903][095d85b6] INFO[MEMORY]: Memory peak usage: 5.5MB [19:55:51.903][095d85b6] INFO[TIME]: Time delta: 0.088840007782 No SMTP error so I think this is either a Webserver issue or you hit some kind of bug in RainLoop code. I'm no code developer so I can't comment on the code. What is your OS, Webserver brand, version and config? And are there any errors in the Webserver log? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#1789 (comment)> , or mute the thread <https://github.com/notifications/unsubscribe-auth/AqMbAS8tlNSoKiDw9UK-OjL5u-8Ek6Q9ks5uogudgaJpZM4XlmrN> . <https://github.com/notifications/beacon/AqMbAe-Z4f1Y97lXm596IyS-ZKxD5Uciks5uogudgaJpZM4XlmrN.gif>

[AuspeXeu]

@ArchangelXv1 can you close this issue since it's resolved :)

[ArchangelXv1]

Oh yes, didn't realize this was the one on the public forum! My bad! Thank you!