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Incident creation from email with attachments handling #1388

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VaishnaviLathkar98
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@VaishnaviLathkar98 VaishnaviLathkar98 commented Oct 18, 2024

Incident creation from email with attachments handling.
The Incident Creation from Email with Attachments Handling functionality in ServiceNow allows users to create incident records directly from incoming emails.
This automation streamlines the incident management process, enabling users to report issues efficiently without the need to log
into the ServiceNow platform. When an email is received, the script extracts critical information from the email, such as the subject and
body, to populate the incident fields. Additionally, any attachments
included in the email are automatically linked to the incident, ensuring that all relevant context is preserved and easily accessible for support teams.

@sandeepd26 sandeepd26 self-assigned this Oct 18, 2024
@sandeepd26
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@VaishnaviLathkar98 ,
Please add description.

@VaishnaviLathkar98
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VaishnaviLathkar98 commented Oct 18, 2024

@sandeepd26 Modified the Description.

@sandeepd26 sandeepd26 merged commit d5e58c8 into ServiceNowDevProgram:main Oct 18, 2024
@sandeepd26 sandeepd26 added the hacktoberfest-accepted The PR is accepted for Hacktoberfest, regardless of being merged or not label Oct 18, 2024
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