Added Client Script (Redact Sensitive Information)

Client Scripts/Redact Sensitive Information/README.md

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+# Redact Sensitive Information
+
+When users create an incident or HR case via the self-service portal, they may occasionally enter sensitive information (e.g., personal identifiers, account numbers). 
+To prevent misuse of such data, **fulfillers** can redact sensitive information from the short description or description fields.
+
+This ensures that confidential information is safeguarded and not accessible for unauthorized use or distribution.
+
+## Prerequisites
+
+1. Custom Field:
+    Add a custom field to the form to hold the redacted text.
+    Example: u_redact (Redact).
+
+2. OnSubmit Client Script:
+    Create an onsubmit client script to redact sensitive information.
+    This script will update the **short description** and **description** field with custom value as required.
+
+**Note**: Data that has been redacted cannot be recovered.

Client Scripts/Redact Sensitive Information/script.js

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+function onSubmit() {
+    var redact = g_form.getValue("u_redact"); //custom field on the form to redact information
+    if (redact == true) {
+        var answer = confirm(getMessage('Do you want to redact sensitive information')); //Confirm the user who wants to redact information 
+        if (answer) {
+            g_form.setValue('short_description', 'Short Description is redacted as it contained sensitive information'); //Custom short_description post redacting
+            g_form.setValue('description', 'Description is redacted as it contained sensitive information'); //Custom description post redacting
+            g_form.setValue('work_notes', 'The Description and Short Description has been redacted.'); //Adding work notes to track who redacted the short_description and description
+            g_form.setReadOnly('short_description', true);
+            g_form.setReadOnly('description', true);
+            g_form.setReadOnly('u_redact', true)
+        } else {
+            g_form.setValue('u_redact', false);
+            return false;
+        }
+    }
+}