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Stale Tasks Auto-Close #1564

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Merged
merged 5 commits into from
Oct 31, 2024
Merged

Stale Tasks Auto-Close #1564

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vamsi0777 Oct 19, 2024
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Delete Background Scripts/encryptAndDecryptPasswordFields.js
vamsi0777 Oct 29, 2024
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Delete Background Scripts/readme.md
vamsi0777 Oct 29, 2024
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Create Stale Tasks Auto-Close.js
vamsi0777 Oct 29, 2024
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Stale Tasks Auto-Close
vamsi0777 Oct 29, 2024
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18 changes: 18 additions & 0 deletions Background Scripts/Stale Tasks Auto-Close/Stale Tasks Auto-Close.js
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Original file line number Diff line number Diff line change
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var staleDays = 7;
var closeDays = 14;
var reminderGR = new GlideRecord('task');
reminderGR.addActiveQuery();
reminderGR.addEncodedQuery('sys_updated_onRELATIVELE@dayofweek@ago@' + staleDays);
reminderGR.query();
while (reminderGR.next()) {
gs.eventQueue('task.reminder', reminderGR, reminderGR.assigned_to, staleDays + ' days without update.');
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Use getters (i.e. getValue('field'))

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Thanks for the advice @SapphicFire

}

var closeGR = new GlideRecord('task');
closeGR.addActiveQuery();
closeGR.addEncodedQuery('sys_updated_onRELATIVELE@dayofweek@ago@' + closeDays);
closeGR.query();
while (closeGR.next()) {
closeGR.state = 3; // Closed
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This may not be the state value for closed on some task extensions. Additionally, you should use setters (i.e. setValue('field',value))

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Sure thanks for the suggestions @SapphicFire

closeGR.update();
}
1 change: 1 addition & 0 deletions Background Scripts/Stale Tasks Auto-Close/readme.md
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The script identifies tasks that haven’t been updated for a set period, sends reminder notifications to assigned users, and, if still inactive after additional time, automatically closes them. This helps keep task lists current and reduces manual follow-ups.
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